Opportunity at
WiseKYC Operations Team Lead - Deactivations
Wise is seeking a KYC Operations Team Lead - Deactivations for its location in Hyderabad to run a newly created unit focused on safeguarding the financial…
Career Tools
About This Role
Wise is seeking a KYC Operations Team Lead - Deactivations for its location in Hyderabad to run a newly created unit focused on safeguarding the financial ecosystem and maintaining regulatory compliance. In this role, the selected candidate will act as a primary architect in shaping operational strategies, refining tools, and establishing guidelines for the deactivations function from the ground up. This opportunity is well-suited for a sharp and inspiring leader…
Job Description
Wise is seeking a KYC Operations Team Lead - Deactivations for its location in Hyderabad to run a newly created unit focused on safeguarding the financial ecosystem and maintaining regulatory compliance. In this role, the selected candidate will act as a primary architect in shaping operational strategies, refining tools, and establishing guidelines for the deactivations function from the ground up.
This opportunity is well-suited for a sharp and inspiring leader who thrives in high-pressure environments, possesses a strong background in financial crime prevention, and enjoys mentoring expert investigators. The position involves guiding a team of senior analysts through enhanced due diligence and risk assessment, handling complex escalated cases, and fostering a customer-focused mindset grounded in ownership and accountability.
Wise operates as a global organization dedicated to building money without borders in an environment that celebrates diversity, equity, and inclusion. The chosen leader will collaborate closely with central functions and stakeholders, implement robust quality assurance frameworks, and drive continuous performance improvements while ensuring adherence to regulatory standards.
Responsibilities
- Lead and guide a team of senior analysts handling complex Know Your Customer and enhanced due diligence cases
- Establish operational strategies, processes, and tools for the newly formed deactivations team
- Coach and develop team members through regular one-on-one coaching, skill development initiatives, and career growth plans
- Manage team performance by tracking key performance indicators and meeting quality standards and targets
- Provide guidance on high-risk cases and act as a direct point of contact for customer inquiries or escalations via phone, email, or video call
- Design and maintain a robust quality assurance framework by conducting regular casework reviews and analyzing metrics
- Collaborate with central functions and stakeholders to enhance operational efficiency and communicate initiative progress
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of the KYC Operations Team Lead role?
This position is located in Hyderabad.
What employment type is this job?
The posting specifies a full-time employment type.
Is salary information provided in the posting?
No, the job posting does not specify salary details.
What is the primary focus of the newly established team?
The team focuses on deactivations, enhanced due diligence, risk assessment, regulatory compliance, and protecting the financial ecosystem.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.