Opportunity at
JumiaLast Mile Team Lead - Door Delivery - Jumia (Full Time)
Jumia operates a leading pan-African e-commerce platform that connects businesses and consumers through a marketplace, a proprietary logistics network known as Jumia Logistics, and a digital…
Career Tools
About This Role
Jumia operates a leading pan-African e-commerce platform that connects businesses and consumers through a marketplace, a proprietary logistics network known as Jumia Logistics, and a digital payment platform called Jumia Pay. Listed on the New York Stock Exchange in 2019, the organization employs over 3,000 individuals and aims to enhance everyday life across Africa with convenient online services. The Last Mile Team Lead oversees door delivery operations and supervises last-mile…
Job Description
Jumia operates a leading pan-African e-commerce platform that connects businesses and consumers through a marketplace, a proprietary logistics network known as Jumia Logistics, and a digital payment platform called Jumia Pay. Listed on the New York Stock Exchange in 2019, the organization employs over 3,000 individuals and aims to enhance everyday life across Africa with convenient online services.
The Last Mile Team Lead oversees door delivery operations and supervises last-mile delivery personnel to guarantee precise and prompt fulfillment. This on-site position based in Port Harcourt suits an organized professional with a background in logistics and leadership who can manage routes, drive key performance indicators, and coach team members effectively.
In this role, the incumbent collaborates with internal departments such as customer service and warehouse operations to handle delivery exceptions while championing road safety and regulatory compliance.
Responsibilities
- Supervise last-mile delivery associates to ensure precise and timely door deliveries
- Assign daily routes and tasks based on priorities, workload, and customer needs
- Oversee driver-customer communication to support a positive experience
- Coach, train, and develop delivery staff to enhance productivity
- Track team metrics and performance indicators including on-time delivery, vehicle utilization, and customer satisfaction
- Implement corrective actions and promote road safety practices
- Collaborate with customer service, warehouse operations, and network teams to resolve escalations
- Ensure adherence to transportation regulations, safety standards, and internal policies
- Keep precise documentation of delivery metrics, driver performance, and vehicle maintenance
Requirements
- Experience in logistics operations, transportation, or last-mile delivery services
- Previous experience in a leadership or supervisory position
- Possess an NYSC Certificate or a valid exemption letter
- Must be based in Port Harcourt
Core Skills
Benefits
- Opportunity to work in an entrepreneurial yet structured setting
- Chance to create a strong impact within the African e-commerce industry
- Collaboration with a dynamic and professional team
- Personal and professional growth opportunities aimed at training future leaders
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work model for this role?
The posting specifies that the candidate must be based in Port Harcourt and the role is on-site.
What are the primary qualifications needed to apply?
Applicants must have experience in last-mile delivery, transportation, or logistics operations, including prior supervisory or leadership experience. Candidates must also possess an NYSC Certificate or a valid exemption letter.
Is a salary provided in the job posting?
The salary for this position is not stated in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
