Opportunity at
FreshworksLead - Account Management
Freshworks is hiring a Lead for Account Management to oversee client portfolios, nurture customer relationships, and expand cloud-based software usage through strategic cross-selling and upselling. This…
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About This Role
Freshworks is hiring a Lead for Account Management to oversee client portfolios, nurture customer relationships, and expand cloud-based software usage through strategic cross-selling and upselling. This on-site position suits an experienced professional with a consultative sales approach who can engage C-level executives, hit revenue targets, and guide clients toward successful product adoption.
Job Description
Freshworks is hiring a Lead for Account Management to oversee client portfolios, nurture customer relationships, and expand cloud-based software usage through strategic cross-selling and upselling. This on-site position suits an experienced professional with a consultative sales approach who can engage C-level executives, hit revenue targets, and guide clients toward successful product adoption.
Responsibilities
- Manage client relationships across an assigned account portfolio
- Drive revenue growth through targeted upselling and cross-selling
- Build and execute strategies to maximize customer satisfaction and revenue
- Engage C-level stakeholders with compelling value conversations and business cases
- Coordinate with internal teams including billing, support, and implementation
- Implement Customer Success Plans to demonstrate product value
Requirements
- Seven to nine years of total sales experience
- Minimum of five years of software-as-a-service or solution-based sales experience
- Demonstrated history of selling to enterprise and mid-market companies
- Background in driving expanded product usage among current clients
- Ability to navigate complex sales cycles using solution-selling methods
- Availability to work United States night shifts
Qualifications
- Bachelor or Master degree
- Technical background
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting specifies that this role is on-site.
What are the working hours for this role?
This position requires the flexibility to work United States night shifts.
What experience level is required?
Candidates must have 7 to 9 years of overall sales experience, including at least 5 years in SaaS or solution-based sales.
What is the salary for this position?
The salary details are not specified in the job posting.
Sample Interview Questions
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