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ServiceNowLead Client Director - Strategic Healthcare (Payer) - MN/IL/IND
ServiceNow operates as a business transformation platform that combines artificial intelligence, data, and workflows to help major organizations streamline operations. The company is currently hiring a…
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About This Role
ServiceNow operates as a business transformation platform that combines artificial intelligence, data, and workflows to help major organizations streamline operations. The company is currently hiring a Lead Client Director for Strategic Healthcare (Payer) on a remote basis. This position suits an experienced professional with a background in healthcare payers and enterprise software who can cultivate C-suite connections and steer multi-year transformation plans. The person in this role will serve as…
Job Description
ServiceNow operates as a business transformation platform that combines artificial intelligence, data, and workflows to help major organizations streamline operations. The company is currently hiring a Lead Client Director for Strategic Healthcare (Payer) on a remote basis. This position suits an experienced professional with a background in healthcare payers and enterprise software who can cultivate C-suite connections and steer multi-year transformation plans.
The person in this role will serve as the main point of contact for enterprise clients across multiple business lines, guiding account strategies and coordinating a cross-functional team that includes product, solution consulting, and customer experience groups. The individual will focus on driving top-line growth and linking client outcomes directly to financial impact.
Responsibilities
- Manage executive-level relationships as the primary liaison between the client and all business units
- Develop and execute long-term transformation agendas aligned with customer priorities
- Guide strategic account planning by applying industry knowledge to address client challenges
- Drive top-line growth through value-based storytelling focused on multi-year contract value expansion
- Create and oversee account strategy and growth roadmaps for complex enterprise clients
- Lead and coordinate a cross-functional team consisting of account executives, solution consultants, product personnel, and customer experience groups
- Demonstrate value realization by linking customer outcomes directly to business and financial impact
- Advise clients on transformational opportunities and measurable business results using a consulting mindset
Requirements
- 10 or more years of experience managing a team of field-based sales or solution sales representatives in a matrixed enterprise software environment
- Proven experience managing executive-level client relationships in complex enterprise settings
- Deep industry-specific experience working with healthcare payers and providers
- Demonstrated ability to translate customer challenges into actionable strategies
- Experience leveraging or critically thinking about how to integrate artificial intelligence into work processes, decision-making, or problem-solving
Qualifications
- Strong background in consulting or strategic advisory roles
- Excellent leadership and cross-functional team coordination skills
- Track record of driving significant business growth through value-based engagement
Core Skills
Benefits
- Base pay ranging from $173,340 to $225,020 per year
- Equity when applicable
- Variable and incentive compensation, including On Target Earnings structures for sales roles
- Health plans including flexible spending accounts
- 401(k) plan with company match
- Employee Stock Purchase Plan
- Matching donations
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The position is remote, though ServiceNow utilizes work personas and may confirm the distance between your primary residence and the nearest office using a third-party service.
What is the salary range for the Lead Client Director position?
The base pay guideline is between $173,340 and $225,020 per year, with total compensation varying based on qualifications, skills, competencies, location, equity, and variable incentive compensation.
What experience is required to apply?
Applicants must have 10 plus years of experience managing field-based sales or solution sales representatives in a matrixed enterprise software environment, deep experience in healthcare payers and providers, and executive-level client relationship management background.
What benefits does ServiceNow offer for this role?
ServiceNow offers health plans with flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, a flexible time away plan, and family leave programs.
Sample Interview Questions
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