Remote opportunity at
CloudbedsLead, SMB Onboarding, Thailand
Cloudbeds is a company that builds software to transform hospitality operations for properties ranging from boutique hotels to large groups across 150 countries. Founded in 2012,…
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About This Role
Cloudbeds is a company that builds software to transform hospitality operations for properties ranging from boutique hotels to large groups across 150 countries. Founded in 2012, the firm provides a unified platform integrated with hundreds of partners and was recognized at the 2026 HotelTechAwards and on Deloitte's Technology Fast 500 list. As the Lead for SMB Onboarding based in Thailand, you will mentor and direct a team consisting of SMB…
Job Description
Cloudbeds is a company that builds software to transform hospitality operations for properties ranging from boutique hotels to large groups across 150 countries. Founded in 2012, the firm provides a unified platform integrated with hundreds of partners and was recognized at the 2026 HotelTechAwards and on Deloitte's Technology Fast 500 list.
As the Lead for SMB Onboarding based in Thailand, you will mentor and direct a team consisting of SMB Onboarding Coaches, Guest Experience Onboarding Coaches, and Accounting Specialists. This position involves fostering professional growth, guiding customers through successful implementations, and driving performance metrics such as onboarding quality and customer satisfaction. You will collaborate closely with regional onboarding leads, directors, and the Customer Success Lead to align strategies, scale operational excellence, and optimize processes across departments like Sales, Product, Support, and Operations. The role also requires occasional travel to customer properties for on-site implementation support and complex engagements.
This opportunity is ideal for an individual with a background in hospitality management and implementation leadership who enjoys coaching team members and leveraging AI tools to reduce administrative friction. Applicants must have current work authorization for the position's location without requiring visa sponsorship.
Responsibilities
- Lead, mentor, and coach SMB Onboarding Coaches, Guest Experience Onboarding Coaches, and Accounting Specialists
- Drive team performance on metrics such as customer satisfaction, onboarding quality, user adoption, and time-to-launch
- Collaborate with the Customer Success Lead, Onboarding Directors, and regional onboarding leads to align strategy and ensure consistent execution
- Build partnerships across departments including Professional Services, Sales, Account Management, Product, Support, and Operations
- Support team members through complex customer implementations, escalations, and troubleshooting challenges
- Identify operational improvements to enhance team efficiency, process workflows, and customer outcomes
- Travel to customer properties on-site as needed for implementations, go-lives, and escalated support
- Leverage artificial intelligence and scalable tools to minimize administrative tasks and boost team effectiveness
Requirements
- Minimum of 4 years of hospitality management experience within hotels, resorts, hotel groups, or hospitality management companies
- Minimum of 2 years of experience in strategic, project management, implementation, onboarding, customer success, or operational leadership roles
- Demonstrated background in leading, coaching, and influencing others through mentorship and cross-functional collaboration
- Expertise in hospitality operations encompassing front office, reservations, revenue management, guest services, distribution, and property management systems
- Currently authorized to work in the designated location without requiring visa sponsorship
Qualifications
- Experience working with hospitality technology solutions such as PMS, Channel Managers, Revenue Management Systems, CRM, or CRS
- Experience supporting multi-property operators, hotel groups, or complex hospitality organizations
Core Skills
Benefits
- Paid time off in accordance with local labor requirements
- Fully paid parental leave
- Home office stipend based on the country of residency
- Professional development courses via Cloudbeds University and manager training
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
The role is based in Thailand and operates within a remote work environment.
What experience is required to apply?
Applicants must bring at least 4 years of hospitality management experience and 2 years of experience in strategic, project management, implementation, onboarding, customer success, or operational leadership roles.
Does Cloudbeds provide visa sponsorship for this role?
No, applicants must currently be authorized to work in the location without requiring visa sponsorship.
What benefits are offered?
Benefits include paid time off according to local labor requirements, fully paid parental leave, a home office stipend based on residency, and access to professional development and training courses.
What is the salary for this position?
The source posting does not specify the salary.
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