Remote opportunity at
TwilioLegal Services Manager
Twilio is hiring a Legal Services Manager to join its Legal Center of Excellence within Legal Operations. This remote position focuses on managing high-volume legal support…
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About This Role
Twilio is hiring a Legal Services Manager to join its Legal Center of Excellence within Legal Operations. This remote position focuses on managing high-volume legal support requests, handling commercial contracts, and optimizing operational workflows to enhance the efficiency of the legal team. The professional selected for this role will act as an initial contact for various inquiries, draft and negotiate agreements, and support internal process improvements. This opportunity is ideal…
Job Description
Twilio is hiring a Legal Services Manager to join its Legal Center of Excellence within Legal Operations. This remote position focuses on managing high-volume legal support requests, handling commercial contracts, and optimizing operational workflows to enhance the efficiency of the legal team. The professional selected for this role will act as an initial contact for various inquiries, draft and negotiate agreements, and support internal process improvements.
This opportunity is ideal for someone with a background in legal operations, contract administration, or paralegal work who thrives in a fast-paced setting. The role involves working closely with go-to-market teams and telecom carrier relations, managing eBilling functions, and supporting ad-hoc operational tasks.
Responsibilities
- Act as the primary contact for legal inquiries originating from go-to-market and telecom carrier relations teams
- Screen, review, and process high-volume legal requests by adhering to established internal workflows
- Draft, review, and negotiate non-disclosure agreements, statements of work, service orders, and related contracts independently
- Handle law firm eBilling matter setups, invoice escalations, configuration, and administrative improvements
- Maintain operational knowledge regarding Center of Excellence procedures and revise internal playbooks
- Assist with various ad-hoc operational projects and repetitive tasks across multiple legal functions
Requirements
- Hold a Bachelor’s degree
- Possess at least five years of experience as a Legal Operations Analyst, Contracts Administrator, Legal Operations Manager, Contracts Manager, or Paralegal
- Demonstrate solid understanding of commercial contracts and associated contracting principles
- Bring hands-on experience independently drafting and negotiating NDAs, statements of work, assignment and assumption agreements, transition services agreements, and service orders
- Show proficiency using software tools including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
- Have familiarity with artificial intelligence tools and large language models in the context of daily legal tasks
- Exhibit strong written and verbal communication skills, attention to detail, a process-oriented mindset, and a customer-first attitude
Qualifications
- Prior experience supporting a sales organization within a high-growth technology enterprise
- Background in creating and managing process documentation alongside internal policies
- Experience managing high-volume, repetitive tasks across diverse legal functions
- Exposure to law firm billing operations and eBilling software platforms such as Brightflag, Onit, or Legal Tracker
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote, though employees may occasionally need to travel in person for team gatherings, functional off-sites, or customer meetings.
What is the salary for the Legal Services Manager role?
The salary is not stated in the posting. Starting pay is determined based on non-discriminatory factors like skills, experience, and geographic location.
What level of experience is required?
Candidates must hold a Bachelor’s degree and have a minimum of five years of experience working as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.