Remote opportunity at
TwilioStrategy & Operations Manager
Twilio is a global communications platform leader that provides innovative solutions to hundreds of thousands of businesses and empowers millions of developers to build personalized customer…
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About This Role
Twilio is a global communications platform leader that provides innovative solutions to hundreds of thousands of businesses and empowers millions of developers to build personalized customer experiences. The company operates on a remote-first model while fostering a collaborative global culture. The Strategic Growth team within the Industry Relations & Strategic Growth organization is seeking a Strategy & Operations Manager to lead high-visibility initiatives. This role focuses on solving complex, executive-level…
Job Description
Twilio is a global communications platform leader that provides innovative solutions to hundreds of thousands of businesses and empowers millions of developers to build personalized customer experiences. The company operates on a remote-first model while fostering a collaborative global culture. The Strategic Growth team within the Industry Relations & Strategic Growth organization is seeking a Strategy & Operations Manager to lead high-visibility initiatives.
This role focuses on solving complex, executive-level strategic challenges related to messaging, voice, and artificial intelligence communications ecosystems. The person in this position will work with a high degree of autonomy to unlock growth, enhance global telecommunications network quality, and drive profitability. Responsibilities include defining unstructured business problems, conducting quantitative analysis, building financial models, and presenting findings to senior leadership. The ideal candidate possesses an owner mindset, moves quickly, and excels at building collaborative relationships across departments.
The position involves occasional travel for in-person team gatherings, functional off-sites, or customer meetings. Applications are expected to be accepted until November 19, 2026, though this deadline may shift depending on business needs. Twilio is an equal opportunity employer committed to inclusive hiring practices.
Responsibilities
- Partner with executive leadership to model, define, and execute business strategies across voice, messaging, and artificial intelligence communications ecosystems
- Drive alignment across Carrier Relations, Finance, Legal, Operations, Product, and Go-To-Market teams
- Take accountability for vice-president level strategic goals and deliver key projects on schedule
- Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reports
- Perform quantitative data analysis and construct financial models to resolve unstructured business challenges under tight timelines
- Serve as the subject matter expert for global connectivity initiatives to influence reach, quality, and profitability
Requirements
- Four to six years of professional experience in management consulting, strategy, operations, product, or growth functions
- Demonstrated ability to convert complex operational, technical, and financial data into concise written memos and executive presentations
- Proven capacity to build professional relationships and align teams ranging from individual contributors to vice presidents across multiple departments
- Strong critical thinking skills with the ability to apply structured problem-solving methodologies to unfamiliar challenges
- Proficiency in data visualization and analysis tools such as SQL, Looker, Tableau, Coefficient, and Airtable
- Ability to work independently, manage multiple projects, prioritize tasks, and thrive in a fast-paced environment
Qualifications
- Prior experience working in technology, software-as-a-service, banking, management consulting, or similarly fast-paced environments
- Familiarity with leveraging artificial intelligence tools such as Claude, OpenAI, Gemini, or Glean to accelerate productivity
- Prior familiarity with voice, messaging, and telecommunication networks
Core Skills
Benefits
- Competitive pay and potential eligibility for equity and corporate bonus plans
- Generous time off alongside paid personal and sick time
- Ample parental and wellness leave
- Healthcare insurance coverage
- Retirement savings program options including a 401(k) account
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The position is remote-based, but candidates cannot be hired in the states of California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Additionally, employees may occasionally need to travel for in-person project meetings, functional off-sites, or team gatherings.
What experience is required to apply?
Applicants must have four to six years of experience in strategy, operations, management consulting, product, or growth roles. Prior industry expertise in telecom is not strictly required.
What is the application deadline?
Applications are intended to be accepted through November 19, 2026, though this timeline may change based on business needs.
What salary does this position offer?
Exact salary ranges vary based on geographic location. For example, estimated pay ranges from $128,560.00 to $160,700.00 in specific states like Colorado and Illinois, and up to $151,120.00 to $188,900.00 in the San Francisco Bay area.
Sample Interview Questions
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