Remote opportunity at
TwilioStrategy & Operations Manager
Twilio is hiring a Strategy & Operations Manager to join its Strategic Growth team within the Industry Relations & Strategic Growth organization. The company delivers cloud…
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About This Role
Twilio is hiring a Strategy & Operations Manager to join its Strategic Growth team within the Industry Relations & Strategic Growth organization. The company delivers cloud communications solutions and developer tools across messaging, voice, and artificial intelligence ecosystems. This position centers on solving complex executive-level business problems, discovering new customer use cases, enhancing global telecommunications network quality, and increasing profitability. The person in this role will operate with significant autonomy,…
Job Description
Twilio is hiring a Strategy & Operations Manager to join its Strategic Growth team within the Industry Relations & Strategic Growth organization. The company delivers cloud communications solutions and developer tools across messaging, voice, and artificial intelligence ecosystems. This position centers on solving complex executive-level business problems, discovering new customer use cases, enhancing global telecommunications network quality, and increasing profitability. The person in this role will operate with significant autonomy, managing strategic projects, collaborating with senior leaders, and leading global connectivity initiatives.
This opportunity suits individuals who possess an owner or founder mindset, thrive in fast-paced environments, and enjoy tackling unstructured challenges. The position requires partnership with executive leadership and cross-functional alignment across Carrier Relations, Product, Operations, Finance, Legal, and Go-To-Market departments. Responsibilities include building quantitative models, executing data analysis, and creating executive presentations and board-level reports. While the role operates remotely, occasional travel may be required for team gatherings, functional off-sites, and customer meetings. Please note that this position is ineligible for hire in CA, CT, NJ, NY, PA, and WA, and certain geographic restrictions apply regarding salary details listed in the posting.
Responsibilities
- Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications
- Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams
- Take full accountability for VP-level strategic goals and deliver mission-critical projects on schedule
- Synthesize complex technical and strategic data into executive presentations, strategic memos, and board-level reports
- Perform data analysis and build quantitative models to resolve unstructured business challenges under tight timelines
- Act as the Subject Matter Expert for global connectivity initiatives to optimize reach, quality, and profitability
Requirements
- Four to six years of experience in strategy, operations, management consulting, product, or growth roles
- Ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations
- Proven capacity to build relationships and drive alignment across Product, Sales, Operations, and Finance from individual contributors to VP levels
- Demonstrated ability to think critically and apply structured problem-solving techniques to unfamiliar challenges
- Strong proficiency in data analysis and visualization tools such as SQL, Looker, Tableau, Coefficient, and Airtable
- Capacity to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
Qualifications
- Experience working in SaaS, technology, management consulting, banking, or other fast-paced environments
- Experience using artificial intelligence tools to accelerate productivity, such as Claude, OpenAI, Gemini, and Glean
- Familiarity with telecom, messaging, and voice networks
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare insurance
- Retirement savings program including a 401(k)
- Paid sick time and personal time off
- Equity plan and corporate bonus plan participation eligibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time position.
Where is the job located and can I work from anywhere?
The role is remote, but it is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, and Washington.
What is the salary range for the Strategy & Operations Manager role?
The salary depends on the candidate's geographic location. For example, the estimated pay range is $128,560 to $160,700 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C., and $151,120 to $188,900 in the San Francisco Bay area.
Will I need to travel for this role?
Yes, you may be required to travel occasionally to participate in project or team in-person meetings, as well as report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
When is the application deadline?
Applications are intended to be accepted until November 19, 2026, though this date may change based on business needs.
Sample Interview Questions
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