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CanonicalLinux Desktop Support Associate (London UK office)
This Linux Desktop Support Associate role is based in Canonical's London, UK office. It suits a prospective Linux engineer or administrator who is motivated by Linux…
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About This Role
This Linux Desktop Support Associate role is based in Canonical's London, UK office. It suits a prospective Linux engineer or administrator who is motivated by Linux and by customer success. The associate provides technical support to Canonical employees and to customers who use Ubuntu and other open-source products, and also helps with audio-visual needs at office conferences and events. The associate takes ownership of support cases from first contact to…
Job Description
This Linux Desktop Support Associate role is based in Canonical's London, UK office. It suits a prospective Linux engineer or administrator who is motivated by Linux and by customer success. The associate provides technical support to Canonical employees and to customers who use Ubuntu and other open-source products, and also helps with audio-visual needs at office conferences and events.
The associate takes ownership of support cases from first contact to resolution, keeping customers informed about each next step. They handle remote sessions, tickets and live conversations, and work with engineering teams to turn complicated open-source problems into practical fixes. They also build an understanding of how Ubuntu is developed, so they can give customers realistic timelines for engineering fixes, write and maintain knowledge base articles, and take part in a regular weekend rota that keeps support running for global partners.
The posting asks for a patient, warm communicator with a clear technical base, gained gained through coursework, lab sessions or self-study. Familiarity with virtualisation, containers, storage, networking and basic programming logic would all help.
Responsibilities
- Resolve customer roadblocks through remote sessions, tickets and live conversations
- Liaise with engineers inside Canonical and with regional colleagues to deliver fixes
- Own support cases and keep commitments and expectations clear
- Explain Ubuntu's development process so customers get realistic fix timelines
- Write and maintain knowledge base articles
- Take part in a weekend working rotation
- Provide on-site technical help and audio-visual support for office events
Requirements
- Top-level English, both written and spoken, and a knack for making technical points clear and warm
- Strong interpersonal skills and composure in high-stakes situations
- A strong academic record from high school and university
- A first degree in a technical field, or a well-argued story about a different route
- A driven approach and a history of exceeding what is asked
- Sound grounding in Linux systems
Qualifications
- Familiarity with KVM or OpenStack
- Familiarity with containers such as Docker, LXD/LXC or Kubernetes
- Familiarity with block, object and network storage
- Familiarity with networking tasks such as bonding, firewalls, bridging, switching and MTU tuning
- A methodical approach to reading stack traces and logs
- Basic coding logic in whichever language
Core Skills
Benefits
- Home-based work plus in-person team sprints twice a year
- Yearly allowance of USD 2,000 toward training
- Yearly pay review and recognition awards
- Yearly holiday leave, plus maternity and paternity leave
- Employee Assistance Programme
- Chances to visit new places and meet coworkers
- Priority Pass access and travel upgrades on long-haul company trips
- Performance-based annual bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The role is office based in Canonical's London, UK office, according to the posting text.
Does the job include weekend work?
Yes, the associate covers a recurring weekend rota.
Is salary information stated?
The posting does not specify a salary.
Sample Interview Questions
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