Hybrid opportunity at
GustoManager, Business Insurance Servicing
Gusto provides a platform handling payroll, health insurance, 401(k)s, and HR to support over 500,000 small businesses nationwide. The company is actively developing its own property…
Career Tools
About This Role
Gusto provides a platform handling payroll, health insurance, 401(k)s, and HR to support over 500,000 small businesses nationwide. The company is actively developing its own property and casualty insurance agency and seeks a Manager, Business Insurance Servicing to lead its licensed servicing team. This position suits an experienced commercial lines professional who can combine hands-on client support with leadership, building standard operating procedures, and driving automation and artificial intelligence fluency…
Job Description
Gusto provides a platform handling payroll, health insurance, 401(k)s, and HR to support over 500,000 small businesses nationwide. The company is actively developing its own property and casualty insurance agency and seeks a Manager, Business Insurance Servicing to lead its licensed servicing team. This position suits an experienced commercial lines professional who can combine hands-on client support with leadership, building standard operating procedures, and driving automation and artificial intelligence fluency within the team.
In this capacity, you will oversee service quality, compliance, and carrier relationships while directly coaching a growing group of licensed account managers. You will handle complex escalations, partner with engineering and product to turn manual tasks into automated workflows, and ensure the department scales effectively alongside the expanding commercial book. This role is a hybrid position requiring time spent in designated office locations.
Gusto offers full-time staff competitive base compensation, equity through restricted stock units, and benefits. The cash compensation ranges from $92,245 to $113,000 annually for the Denver location, with pay variations for other geographies based on company policy.
Responsibilities
- Hire, onboard, and manage a small team of licensed account managers by defining service metrics and escalation paths
- Monitor service-level performance including response times, endorsement accuracy, and cancellation save rates
- Resolve difficult escalations involving disputed broker-of-record situations, complex coverage questions, and carrier issues
- Manage carrier relationships for servicing operations, including appointment paperwork and service-level agreements
- Collaborate with product and engineering teams to transform manual tasks into automated requirements
- Maintain compliance standards including supervision documentation, continuing education tracking, and communication record retention
- Conduct regular one-on-one coaching sessions and develop hiring strategies to match book growth
Requirements
- More than 5 years of commercial lines service background at a carrier, brokerage, or independent agency
- 1 to 2 or more years of experience supervising or leading a service team
- Proficiency with Workers' Compensation lines, covering class codes, experience modifiers, premium audits, and pay-as-you-go setups
- Familiarity navigating carrier portals and working directly with relationship managers
- Demonstrated ability to use artificial intelligence and automation tools in daily service operations
- An active Property and Casualty producer license, or the ability to obtain a Colorado resident license within 90 days with support
Qualifications
- Prior experience building or scaling a service operation from the ground up at an insurtech, agency, or MGA
- Industry professional designations such as CIC, CPCU, CISR, or AAI
- Multi-state or nonresident licensing already established
Core Skills
Benefits
- Competitive base pay
- Equity in the form of restricted stock units
- Comprehensive employee benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The cash compensation ranges from $92,245 to $113,000 per year in Denver. Additional locations vary based on the company's geographical pay approach.
Is this a remote position?
The posting specifies a hybrid remote status, with employees expected to work from designated offices approximately two to three days per week depending on the role.
What licenses are required?
Candidates must hold an active Property and Casualty producer license, with a Colorado resident license preferred or obtainable within 90 days with support, along with a willingness to acquire nonresident licenses.
How can I apply if I need an accommodation?
Candidates requiring a medical or religious accommodation during the application process can fill out a designated accommodation form provided by Gusto.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.