Hybrid opportunity at
GustoSenior Commercial Lines Account Manager
Gusto provides payroll, health insurance, 401(k)s, and human resources support to assist small business owners nationwide. The company is currently expanding its property and casualty insurance…
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About This Role
Gusto provides payroll, health insurance, 401(k)s, and human resources support to assist small business owners nationwide. The company is currently expanding its property and casualty insurance agency and is looking for its first internal servicing professional to build out the foundational service operations. In this role, you will manage daily insurance servicing tasks, handle client outreach leveraging payroll data, and partner with product and engineering teams to help automate workflows.…
Job Description
Gusto provides payroll, health insurance, 401(k)s, and human resources support to assist small business owners nationwide. The company is currently expanding its property and casualty insurance agency and is looking for its first internal servicing professional to build out the foundational service operations.
In this role, you will manage daily insurance servicing tasks, handle client outreach leveraging payroll data, and partner with product and engineering teams to help automate workflows. This position suits an experienced commercial lines professional who thrives in a zero-to-one environment and enjoys integrating artificial intelligence tools into daily administrative tasks.
Gusto offers a hybrid work arrangement with designated days in the office, and bases cash compensation on factors such as location and experience.
Responsibilities
- Manage daily book servicing including endorsements, certificates of insurance, billing disputes, policy reinstatements, cancellations, and renewals
- Communicate insurance coverage, exposures, and policy exclusions clearly to insureds, carriers, and licensed producers
- Conduct proactive outreach using payroll insights to identify classification changes, state movements, and FEIN discrepancies
- Work through pending cancellation and non-payment queues to secure reinstatement or alternative coverage
- Manage claims intake and reporting while coordinating hand-offs to carrier adjusting teams
- Translate recurring service cases into product specifications to help automate workflows and submission processes
- Utilize artificial intelligence tools daily for summarization, drafting, and case triage
- Establish standard operating procedures, service benchmarks, and escalation paths for the team
Requirements
- Minimum of five years of commercial lines service experience working end-to-end with small accounts at an independent agency, brokerage, or carrier
- Strong background in Workers' Compensation, including class codes, experience modifiers, state regulations, and audits
- Demonstrated experience navigating carrier portals like Hartford or AmTrust and collaborating with underwriting teams
- Familiarity with artificial intelligence and automation tools in operational workflows
- Active Property and Casualty producer license, or the ability to acquire one within 90 days of employment
- Willingness to obtain nonresident licenses over time across the company footprint
Qualifications
- Experience with pay-as-you-go Workers' Compensation structures
- Background utilizing AI tools specifically for task drafting, triage, and outreach
- Previous work at a digital agency, insurtech, managing general agent, or building a service operation from the beginning
- Industry designations such as CISR, CIC, AAI, ACSR, or CPCU
- Pre-existing multi-state or nonresident licensing
- Colorado residency
Core Skills
Benefits
- Competitive base salary
- Employee benefits
- Equity in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The base compensation ranges from $83,265 to $102,000 per year for candidates based in Denver, with final offers determined by factors such as location, experience, and expertise.
Is this position remote?
This role is hybrid. Employees based near physical office locations are expected to work from the office approximately two to three days per week on designated days.
What kind of licensing is required for this job?
Candidates must hold an active Property and Casualty producer license or be willing to obtain one within 90 days of starting, with company sponsorship for coursework and exams.
How many years of experience are required?
The posting requires five or more years of commercial lines service experience handling small commercial accounts end-to-end at a carrier, brokerage, or independent agency.
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