Opportunity at
GitLabManager, Customer Success Manager (PubSec)
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, streamline operations, and minimize security risks. The company is looking for a Manager,…
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About This Role
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, streamline operations, and minimize security risks. The company is looking for a Manager, Customer Success Manager (PubSec) to direct a North America-based team responsible for customer adoption, overall account health, and advocacy. In this position, the manager will guide team members through ongoing feedback and career coaching, align priorities with company goals, manage staffing levels, and build…
Job Description
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, streamline operations, and minimize security risks. The company is looking for a Manager, Customer Success Manager (PubSec) to direct a North America-based team responsible for customer adoption, overall account health, and advocacy.
In this position, the manager will guide team members through ongoing feedback and career coaching, align priorities with company goals, manage staffing levels, and build senior-level relationships with clients. The role involves working closely with internal departments like Sales, Product Management, Engineering, and Professional Services to resolve customer escalations, improve internal processes, and drive business value.
Responsibilities
- Lead a team of Customer Success Managers focused on adoption, account health, and advocacy
- Coach staff through feedback sessions and career development support
- Collaborate with the Director of Customer Success Managers to set goals and align priorities
- Manage hiring activity, staffing levels, and resource assignments
- Build high-level relationships with clients and support trusted advisor partnerships
- Coordinate with internal departments including Sales, Product, Engineering, and Professional Services
- Support clients through escalations by coordinating effective responses with other leaders
- Refine internal tools and processes while overseeing objective-driven initiatives
Requirements
- Experience leading customer-facing teams in software, technology, consulting, sales, or customer success
- Ability to guide teams in driving software adoption across onboarding, business reviews, and renewals
- Familiarity with the software development lifecycle, related tools, and agile or DevOps methodologies
- Knowledge of cloud technologies, container tools, application security concepts, or major cloud platforms
- Skill in translating high-level strategy into actionable initiatives and tracking delivery
- Capability to manage distributed teams across different regions and partner with executive stakeholders
- Willingness to travel occasionally for team events and customer meetings
- Strong communication, coaching, delegation, and process improvement skills
Core Skills
Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting indicates that this is a full-time position.
Is this role remote?
The posting notes that GitLab hires globally and all roles are remote, though certain positions may carry specific location-based eligibility requirements.
What is the salary for this position?
The salary is not stated in the job posting.
Will travel be required?
Yes, the role requires a willingness to travel occasionally for team events and customer meetings.
Sample Interview Questions
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