Opportunity at
SwiggyManager - Learning & Development (Frontline Capability Development)
This on-site, full-time learning post in Bengaluru builds sales and operations skills for frontline teams across Swiggy's Food Marketplace, Drivers organization and Dine Out units. The…
Career Tools
About This Role
This on-site, full-time learning post in Bengaluru builds sales and operations skills for frontline teams across Swiggy's Food Marketplace, Drivers organization and Dine Out units. The manager creates and refines programs that get new hires productive faster and keep experienced staff sharp. Core tasks include running intensive bootcamps for new sales and operations recruits, building role-specific onboarding routes that combine classroom time, simulations and online modules, and arranging practical training…
Job Description
This on-site, full-time learning post in Bengaluru builds sales and operations skills for frontline teams across Swiggy's Food Marketplace, Drivers organization and Dine Out units. The manager creates and refines programs that get new hires productive faster and keep experienced staff sharp.
Core tasks include running intensive bootcamps for new sales and operations recruits, building role-specific onboarding routes that combine classroom time, simulations and online modules, and arranging practical training such as shadowing calls, accompanying field visits and rehearsing conversations. New joiners get feedback and coaching at set points through their first two months. The manager also delivers refreshers, assessments and advanced sessions on consultative selling, handling objections and upselling.
The role prepares in-house specialists to coach colleagues, reports learning and productivity figures to sales and operations leaders and HR partners, and manages internal trainers and outside suppliers. Travel for courses and field visits is part of the job, roughly one week or more in every month.
A suitable person is an experienced sales trainer or capability builder, skilled at facilitation, coaching and designing learning material, with ideally some grounding in selling for restaurants, hospitality or consumer internet firms.
Responsibilities
- Run sales and operations bootcamps for incoming hires
- Assemble onboarding paths that blend classroom work, simulations and digital lessons
- Arrange practical training including shadowing, accompanied field trips and role-plays
- Provide structured feedback and coaching during the first two months of a hire
- Lead refreshers, workshops, assessments and game-style learning contests for current teams
- Equip internal experts to coach others via train-the-trainer sessions
- Monitor training and onboarding measures and share dashboards with leadership and HR
Requirements
- 4 to 7 years in sales training or capability building, with hands-on onboarding experience
- Graduate or postgraduate qualification in business, HR or a closely related field
- Strong facilitation and coaching ability, including running bootcamps and practical training
- Skill at producing learning content such as playbooks, simulations and case studies
- Readiness to travel for courses and field visits for around a week or more a month
Qualifications
- Sales professionals with 5 to 7 years of experience and in-house mentoring who want to move into L&D are welcome to apply
- Earlier sales work in food and beverage, hospitality or consumer internet is a strong advantage
- Familiarity with B2B, hospitality or food-tech sales cycles
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The job is based in Bengaluru and is an on-site role.
Is this a full-time position?
Yes, the posting lists it as full-time.
What experience is required?
The posting asks for 4 to 7 years in sales training or capability building, with onboarding program experience.
Is salary mentioned?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
