Opportunity at
SwiggyManager- Sales & Ops - Cabs Category
Swiggy is seeking a Manager for Sales and Operations in the Cabs Category to lead the CREW cabs business end-to-end in Bengaluru. This full-time, on-site role…
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About This Role
Swiggy is seeking a Manager for Sales and Operations in the Cabs Category to lead the CREW cabs business end-to-end in Bengaluru. This full-time, on-site role focuses on driving profitable growth while ensuring members receive clean, safe, and punctual cab services with professional drivers. The position covers multiple service offerings including airport transfers, hourly rentals, outstation trips, and self-drive options. The role suits an experienced operations professional who can manage…
Job Description
Swiggy is seeking a Manager for Sales and Operations in the Cabs Category to lead the CREW cabs business end-to-end in Bengaluru. This full-time, on-site role focuses on driving profitable growth while ensuring members receive clean, safe, and punctual cab services with professional drivers. The position covers multiple service offerings including airport transfers, hourly rentals, outstation trips, and self-drive options.
The role suits an experienced operations professional who can manage live operations, vendor relationships, and a dedicated team. Responsibilities span across supply acquisition, partner incentives, service quality enforcement, safety compliance, pricing strategy, P&L management, and process automation in collaboration with Product and Tech teams.
Responsibilities
- Locate, onboard, and manage cab vendors and fleet partners across key domestic and international cities
- Design partner incentives to reward punctuality and quality trips while resolving partner escalations
- Establish and enforce quality benchmarks for vehicle age and type, cleanliness, driver conduct, and on-time pickups through regular audits
- Verify driver credentials and ensure all vehicles maintain valid permits, insurance, and fitness paperwork
- Manage live trip tracking, address delays, no-shows, and breakdowns rapidly, and maintain a round-the-clock escalation process
- Direct the cabs P&L including bookings, revenue, margins, cancellation rates, and customer experience KPIs
- Negotiate commercial rates with partners and determine member pricing to maintain healthy profit margins
- Recruit, train, lead, and conduct performance reviews for request-handling teams and on-ground personnel
- Collaborate with the Finance department to review and settle partner invoices against completed trips
- Develop operational playbooks and coordinate with Product and Tech to automate bookings, driver allocation, and member updates
Requirements
- Possess 4 to 7 years of experience in cab or mobility operations within ride-hailing, rentals, corporate transport, or travel companies, focusing on city operations or supply
- Have at least 2 years of direct experience leading a team
- Demonstrate hands-on background in onboarding and managing fleet partners and drivers
- Show direct experience managing live operations and resolving real-time issues such as delays, no-shows, and safety incidents
- Display strong data proficiency using Excel and dashboards
- Bring experience managing a large on-ground or driver workforce
- Communicate clearly in both English and Hindi
- Maintain composure under pressure with strong ownership and execution skills
- Be based in Bengaluru or willing to relocate to Bengaluru
- Be comfortable working in rotating shifts that include nights, weekends, and peak holiday periods across a 5-day work week
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Bengaluru, and candidates must either reside there or be open to relocating.
What are the working hours or shift requirements?
The role requires working rotating shifts, which include nights, weekends, and peak holiday seasons across a five-day work week.
What experience is required for this role?
Candidates must have four to seven years of experience in cab or mobility operations, including at least two years of leadership experience managing a team.
What is the salary for this position?
The job posting does not specify the salary for this role.
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