Opportunity at
SwiggyManager- Sales & Ops - Finance
Swiggy is seeking a Manager for Sales and Operations in Finance to oversee the financial operations of CREW, a travel business unit. This role ensures that…
Career Tools
About This Role
Swiggy is seeking a Manager for Sales and Operations in Finance to oversee the financial operations of CREW, a travel business unit. This role ensures that all financial collections, refunds, and payouts are accurate, timely, and fully compliant, while providing leadership with clear business performance insights. The position is based in Bengaluru. The person in this role will supervise Finance Executives, establish internal controls, and collaborate directly with Swiggy's central…
Job Description
Swiggy is seeking a Manager for Sales and Operations in Finance to oversee the financial operations of CREW, a travel business unit. This role ensures that all financial collections, refunds, and payouts are accurate, timely, and fully compliant, while providing leadership with clear business performance insights. The position is based in Bengaluru.
The person in this role will supervise Finance Executives, establish internal controls, and collaborate directly with Swiggy's central finance, tax, and audit divisions. Core duties involve managing vendor disbursements to hotels, airlines, and cab companies, conducting daily reconciliations, handling customer refunds and chargebacks, and supporting tax compliance related to GST, TDS, and TCS. Additionally, the role drives monthly financial closing processes, assists with audits, mitigates financial risks, and generates reports on margins, revenues, and costs to aid leadership decision-making.
This opportunity is well-suited for a finance professional with extensive background in accounts payable or finance operations, particularly someone with experience in online travel or consumer internet sectors. Candidates must possess leadership skills to train and guide team members, and they will work alongside Product and Technology teams to implement AI-driven automation for payment tracking and reconciliation.
Responsibilities
- Manage vendor disbursements to hotels, DMCs, airlines, visa partners, and cab providers by verifying records against bookings
- Perform daily reconciliations covering customer payments, gateway settlements, refunds, and vendor invoices
- Administer the purchase order and purchase requisition process alongside approval rules and internal controls
- Process customer refunds, retrieve funds for cancelled bookings, and resolve chargebacks and billing disputes
- Coordinate with the tax division to ensure proper application, collection, and filing of GST, TDS, and TCS
- Execute monthly financial closing procedures, investigate anomalies, and assist with internal and statutory audits
- Identify and escalate high-risk items including duplicate transactions and aging unreconciled balances
- Generate monthly business reports tracking revenue, booking margins, vendor dues, and costs to support planning
- Hire, mentor, and direct Finance Executives while establishing daily and monthly performance targets
- Collaborate with Product and Tech departments to introduce AI tools and automate payment tracking and reconciliation
Requirements
- Hold a CA qualification or possess an MBA in Finance or an M.Com degree along with practical hands-on experience
- Bring 5 to 8 years of professional experience in finance operations or accounts payable
- Have at least 2 years of experience leading a team
- Demonstrate comprehensive knowledge of GST, TDS, TCS, accounts payable workflows, and reconciliation procedures
- Possess practical proficiency with enterprise resource planning software such as SAP or Oracle as well as advanced Excel
- Show proven experience working alongside auditors and implementing financial controls
- Communicate clearly in English with business units, partners, and senior finance stakeholders
- Remain calm under pressure while demonstrating strong personal accountability and execution abilities
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Bengaluru, and candidates must be based there or willing to relocate.
What is the remote work policy for this role?
The job posting does not specify a remote work policy.
What experience is required for this role?
Candidates need 5 to 8 years of experience in finance operations or accounts payable, with at least 2 years of experience leading a team.
What is the salary for this position?
The salary for this role is not stated in the posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
