Opportunity at
SwiggyManager - SLP & Security
Swiggy is currently hiring a Manager - SLP & Security to join its operations in Kolkata, India. This position focuses on combining service level performance management…
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About This Role
Swiggy is currently hiring a Manager - SLP & Security to join its operations in Kolkata, India. This position focuses on combining service level performance management with comprehensive security leadership. The chosen professional will be responsible for overseeing service delivery metrics, establishing safety protocols, and ensuring full regulatory compliance across the organization. This role is well-suited for an experienced manager who possesses a strong background in both operations and security…
Job Description
Swiggy is currently hiring a Manager - SLP & Security to join its operations in Kolkata, India. This position focuses on combining service level performance management with comprehensive security leadership. The chosen professional will be responsible for overseeing service delivery metrics, establishing safety protocols, and ensuring full regulatory compliance across the organization.
This role is well-suited for an experienced manager who possesses a strong background in both operations and security management. Candidates should be capable of directing cross-functional teams, handling security incidents, and utilizing data analytics to improve operational efficiency. Swiggy operates as an equal opportunity employer, considering all applicants regardless of protected characteristics.
Responsibilities
- Design, roll out, and track Service Level Agreements to maintain consistent delivery standards
- Create and uphold security guidelines and procedures that match industry benchmarks and legal rules
- Analyze performance data regularly to spot trends, deficiencies, and areas for operational growth
- Handle security incidents and organize response steps to protect business continuity
- Direct and guide operations and security personnel to build a culture of accountability
- Execute risk assessments and vulnerability checks to uncover threats and apply fixes
- Partner with internal stakeholders to coordinate security projects with operational goals
- Oversee and fine-tune security systems and tools for optimal performance
- Compile detailed reports on performance indicators and SLA adherence for leadership
- Examine performance failures and security violations, recording results and applying corrective steps
- Oversee financial resources tied to operational resources, security licenses, and tools
Requirements
- Minimum of five years of experience in security operations, service level management, or a comparable leadership capacity
- In-depth familiarity with KPIs and Service Level Agreements
- Broad knowledge of security standards and frameworks such as CIS Controls, NIST, and ISO 27001
- Demonstrated expertise in data protection methods, access controls, and security protocols
- Background in handling business continuity planning and incident management
- Familiarity with reporting platforms, dashboards, and monitoring tools
- Understanding of regulatory compliance mandates like data protection laws, GDPR, and sector-specific rules
- Experience utilizing ticketing systems and ITSM tools
- Familiarity with risk mitigation and assessment methods
Qualifications
- Possession of security credentials such as CISM, Security+, CEH, or CISSP
- Previous experience handling budgets and allocating resources
- Prior work history in information security management or IT operations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Kolkata, India.
What is the remote work policy for this role?
The posting does not specify whether remote work or hybrid options are available, as it only states that the role is located in Kolkata, India.
What experience is required to apply?
Applicants must have at least five years of experience in service level management, security operations, or related management roles, along with a strong understanding of security frameworks and SLAs.
What is the salary for this position?
The compensation details are not specified in the job posting.
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