Remote opportunity at
ClickUpManager, Technical Account Management
ClickUp operates as an AI-native company building a unified productivity workspace that combines tasks, chat, documents, calendars, and enterprise search, powered by context-driven artificial intelligence. The…
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About This Role
ClickUp operates as an AI-native company building a unified productivity workspace that combines tasks, chat, documents, calendars, and enterprise search, powered by context-driven artificial intelligence. The firm expects every team member to utilize AI daily and evaluates artificial intelligence fluency during the hiring procedure. To support its growth, ClickUp seeks an experienced Manager to direct and cultivate a team of Technical Account Managers. This hands-on leadership position requires a player-coach…
Job Description
ClickUp operates as an AI-native company building a unified productivity workspace that combines tasks, chat, documents, calendars, and enterprise search, powered by context-driven artificial intelligence. The firm expects every team member to utilize AI daily and evaluates artificial intelligence fluency during the hiring procedure. To support its growth, ClickUp seeks an experienced Manager to direct and cultivate a team of Technical Account Managers.
This hands-on leadership position requires a player-coach mindset to guide technical delivery, customer strategy, and commercial accountability across the portfolio. The selected manager will coach personnel on consultative discovery, solution design, and aligning platform adoption with business objectives, while collaborating closely with the partner ecosystem to expand delivery capacity. Core duties involve overseeing retention and growth, handling complex account escalations, refining operational playbooks, and advancing technical and AI capabilities including automation, workflows, and intelligent agents.
Ideal candidates possess a strong background in SaaS technical delivery and customer-facing management, coupled with a deep understanding of AI agent prompting and automated systems. ClickUp is an equal opportunity employer.
Responsibilities
- Hire, mentor, and lead a team of Technical Account Managers while establishing clear performance expectations
- Coach staff members on consultative discovery, solution design, and executive engagement
- Manage team capacity and account coverage alongside the partner ecosystem
- Drive retention, renewal readiness, and expansion outcomes in partnership with sales and relevant partners
- Handle escalations and recovery plans for high-risk accounts to establish clear ownership and next steps
- Build and improve operating rhythms, playbooks, and delivery standards across onboarding and account planning
- Advance team capabilities in workflow design, automation, integrations, and artificial intelligence agents
- Translate recurring customer feedback and technical blockers into actionable insights for product and engineering teams
Requirements
- Minimum of five years of experience in technical account management, professional services, consulting, customer success, or a related technical delivery function
- At least three years of experience managing high-performing customer-facing or delivery teams in a software-as-a-service environment
- Demonstrated track record of delivering complex technology engagements for small, mid-market, and enterprise customers with measurable adoption and retention outcomes
- In-depth knowledge of agentic workflows and AI agent prompting with experience designing intelligent task-oriented systems
- Strong technical fluency across configurable software-as-a-service platforms, workflow design, automation, and integrations
- Commercial judgment encompassing renewal planning, risk assessment, forecasting, and expansion identification
Qualifications
- Experience utilizing ClickUp or comparable work-management platforms
- Background in leading distributed teams and supporting customers across multiple markets and countries
- Experience creating partner enablement frameworks, joint delivery playbooks, or partner-first service models
- Experience spanning both recurring account management and professional services delivery
Core Skills
Frequently Asked Questions
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What is the remote work policy for this position?
The posting specifies that the role is remote.
What is the employment type for this role?
The position is full-time.
What salary does this position offer?
The salary is not stated in the job posting.
What level of experience is required?
Candidates must have at least five years of experience in technical account management, professional services, consulting, or customer success, including a minimum of three years managing high-performing customer-facing or delivery teams in a SaaS environment.
Sample Interview Questions
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