Remote opportunity at
ToptalMatching Operations Coordinator
Toptal operates a worldwide network of talent, and it calls itself the biggest fully remote workforce anywhere. This full-time, remote Matching Operations Coordinator serves as the…
Career Tools
About This Role
Toptal operates a worldwide network of talent, and it calls itself the biggest fully remote workforce anywhere. This full-time, remote Matching Operations Coordinator serves as the main bridge between talent working on client engagements and Toptal's internal teams. The job is mostly about keeping talent communication channels open and handling the administrative work that keeps engagements and performance on track. Written communication matters a great deal in this role. The…
Job Description
Toptal operates a worldwide network of talent, and it calls itself the biggest fully remote workforce anywhere. This full-time, remote Matching Operations Coordinator serves as the main bridge between talent working on client engagements and Toptal's internal teams. The job is mostly about keeping talent communication channels open and handling the administrative work that keeps engagements and performance on track.
Written communication matters a great deal in this role. The coordinator follows up with talent on assigned accounts about project status, looks for up-sell and cross-sell options, works to prevent disputes, and passes relevant news to stakeholders. Other duties include handling account-level tasks, keeping process guides easy to find, helping onboard new colleagues, and supporting ad-hoc strategic work. Contact with the team happens over Slack and Zoom during set working hours.
Candidates should have roughly two to three years or more of background in coordinating work, running operations, or supporting customers. Clear organization, strong attention to detail and a habit of following processes are essential, along with sound judgment when information is thin. Working fluency with Google Sheets and Google Docs is needed, and analyzing operational data is a plus. A project-management or technical background is welcome.
A bachelor's degree is required. Applications and correspondence must be in English.
Responsibilities
- Serve as the lead point of contact linking talent working on client engagements with Toptal's internal teams
- Follow up with talent on assigned accounts about project progress and spot up-sell and cross-sell options
- Head off disputes early and pass key updates to stakeholders
- Carry out account-level tasks that keep engagements and performance on course
- Maintain clear, easy-to-find process documentation for the team
- Help onboard new colleagues and support ad-hoc strategic projects
Requirements
- Two to three or more years in coordination, operations or customer support work
- Strong written and spoken communication, with smooth stakeholder management
- Excellent organization and attention to detail
- Ability to follow processes and make reasonable calls with incomplete information
- Flexibility as processes and priorities shift
- Working fluency with Google Sheets and Google Docs
Qualifications
- Bachelor's degree
- Experience analyzing operational data to find trends is a plus
- Project-management or technical background is an advantage
- Drive for continuous improvement and willingness to suggest better ways of working
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes. The posting lists it as remote and says applications and correspondence must be in English.
What background does the posting require?
A bachelor's degree and two to three years or more in coordination, operations or customer support.
Is the role full-time and what is the pay?
The posting describes a full-time role. It does not give a salary or benefits details.
Which tools should candidates know?
Google Sheets and Google Docs skills are required. Slack and Zoom handle daily team communication.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.