Opportunity at
SallaMerchant Care Officer
Salla, recognized as one of the rapidly expanding e-commerce platform providers across the MENA region, seeks a Merchant Care Officer to become part of their customer…
Career Tools
About This Role
Salla, recognized as one of the rapidly expanding e-commerce platform providers across the MENA region, seeks a Merchant Care Officer to become part of their customer support team. In this position, the selected professional delivers frontline assistance to platform merchants, handles inquiries across multiple channels, and ensures reliable technical troubleshooting. This opportunity suits individuals with a background in customer support, technical assistance, or customer success, particularly those familiar with SaaS…
Job Description
Salla, recognized as one of the rapidly expanding e-commerce platform providers across the MENA region, seeks a Merchant Care Officer to become part of their customer support team. In this position, the selected professional delivers frontline assistance to platform merchants, handles inquiries across multiple channels, and ensures reliable technical troubleshooting.
This opportunity suits individuals with a background in customer support, technical assistance, or customer success, particularly those familiar with SaaS or e-commerce operations. Candidates must be comfortable managing multiple interactions simultaneously while maintaining service standards.
The organization focuses on developing innovative technology solutions designed to help businesses scale. Team members in this function contribute directly to overall operational efficiency and help maintain high satisfaction levels by guiding users through platform tools, documenting recurring technical problems, and coordinating with internal groups for fast issue resolution.
Responsibilities
- Answer merchant questions and troubleshoot problems through chat, email, and support tickets
- Educate users on platform features, tools, and operational best practices
- Document recurring platform problems and pass improvement ideas to internal teams
- Partner with cross-functional groups to speed up issue resolution
- Keep internal knowledge bases updated while adhering to standard operating procedures
- Contribute to overall operational efficiency and high customer experience standards
Requirements
- Possess 0 to 3 years of background in customer support, technical support, customer success, or help desk positions
- Demonstrate fluency in written and spoken Arabic
- Demonstrate intermediate proficiency in English for customer interactions
- Handle at least three concurrent customer cases or chat interactions while preserving quality
- Independently diagnose and resolve Tier 1 support cases or similar operational challenges
- Adapt to a fast-paced, high-volume support environment with multiple priorities
Qualifications
- Hold a bachelor degree in business administration or a closely related field from an accredited institution
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time position.
Where is the job located?
The specific location and remote status are not stated in the job posting.
What level of experience is required?
Candidates need zero to three years of experience in customer support, technical support, customer success, or help desk roles.
Is salary information provided?
The posting does not specify salary details for this role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
