Opportunity at
SwiggyOperation Manager
This full-time, on-site leadership post in Bengaluru puts an operations manager in charge of high-volume outbound sales work for Swiggy. The remit spans people, dialers and…
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About This Role
This full-time, on-site leadership post in Bengaluru puts an operations manager in charge of high-volume outbound sales work for Swiggy. The remit spans people, dialers and reporting inside a call center sales setup, and the holder answers for business targets across more than 100 executives who report through Team Leaders. The right candidate has run operations in BPO or call center sales, is at ease with figures, and can manage…
Job Description
This full-time, on-site leadership post in Bengaluru puts an operations manager in charge of high-volume outbound sales work for Swiggy. The remit spans people, dialers and reporting inside a call center sales setup, and the holder answers for business targets across more than 100 executives who report through Team Leaders.
The right candidate has run operations in BPO or call center sales, is at ease with figures, and can manage performance day to day. Attention goes to productivity, connect rate, conversion, handle time, adherence and quality, backed by daily reviews and periodic business reviews that trigger corrective steps.
Dialer administration is a big piece of the work: planning campaigns, setting the dialing approach, allocating leads and managing caller line identification, while liaising with technology staff. The manager also cooperates with training, quality, workforce planning, IT and reporting groups to sharpen throughput and keep service levels and process discipline on course.
The role calls for strong people leadership, sound judgment under pressure, and the ability to build productive relationships with stakeholders at several levels.
Responsibilities
- Oversee outbound sales operations from start to finish and deliver business targets
- Direct over 100 executives through Team Leaders to hit productivity, adherence and performance goals
- Monitor attempts, connect rate, conversion, productivity, average handle time, adherence, occupancy and quality
- Run daily performance huddles and weekly and monthly business reviews, then act on what they reveal
- Set the dialer approach, allocate leads and coordinate with technology teams
- Study MIS reports and dashboards to spot patterns and gaps
- Coach Team Leaders and agents, and report daily, weekly and monthly results to leadership
Requirements
- 5 to 8 years in BPO or call center sales operations
- At least 2 years managing a team of 100 or more executives through Team Leaders
- Practical experience with outbound dialer platforms such as Ameyo, Ozonetel, Genesys, Vicidial or comparable tools
- Strong grip on MIS reporting, Excel, Google Sheets and dashboards
- Track record of running sales KPIs, productivity, conversion and staffing plans
Qualifications
- Background in running outbound sales campaigns
- Skill in performance improvement and process refinement
- Comfort juggling several stakeholders at a fast pace
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The job is based in Bengaluru and is an on-site role.
Is this a full-time position?
Yes, the posting lists it as full-time.
What experience is required?
The posting asks for 5 to 8 years in BPO or call center sales operations, including at least 2 years managing 100 or more executives.
Is salary mentioned?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
