Opportunity at
SEEKOperations Coordinator (Launch Ops)
SEEK is hiring an Operations Coordinator (Launch Ops) to support the successful release of new features, products, and operational updates. This on-site position focuses on ensuring…
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About This Role
SEEK is hiring an Operations Coordinator (Launch Ops) to support the successful release of new features, products, and operational updates. This on-site position focuses on ensuring launch readiness by tracking decisions, dependencies, and risks while collaborating with various departments. The person in this role will test upcoming workflows, manage early access phases, monitor performance, and create training materials and process documentation to prepare teams for upcoming changes. This role is…
Job Description
SEEK is hiring an Operations Coordinator (Launch Ops) to support the successful release of new features, products, and operational updates. This on-site position focuses on ensuring launch readiness by tracking decisions, dependencies, and risks while collaborating with various departments. The person in this role will test upcoming workflows, manage early access phases, monitor performance, and create training materials and process documentation to prepare teams for upcoming changes.
This role is well-suited for someone with a practical, problem-solving mindset and strong organizational abilities. The ideal candidate enjoys exploring new technologies, focuses heavily on the customer experience, and can manage multiple priorities simultaneously while coordinating across product, engineering, and operations teams.
Responsibilities
- Assist with launch readiness through planning, coordination, tracking actions, and monitoring risks and dependencies
- Test and validate new workflows and products to understand the customer journey and recommend enhancements
- Oversee early access and hypercare periods by tracking performance and reporting issues
- Partner with engineering, operations, and product groups to address operational needs
- Develop training documentation, FAQs, process guides, and support resources
- Utilize data and operational feedback to enhance future launches and customer satisfaction
- Facilitate business-as-usual transitions so teams retain proper ownership and processes
- Drive continuous enhancement by streamlining processes, tooling, and scalability
Requirements
- Prior background in service delivery, project coordination, operations, customer support, or related fields
- Strong organizational abilities with meticulous attention to detail and priority management
- Effective communication and stakeholder engagement skills to distill complex information
- Pragmatic, solutions-driven approach toward problem-solving and optimization
- Curious and adaptable nature with a willingness to learn new tools and methods
- Customer-centric perspective with awareness of how operational choices impact users
- Capacity to operate autonomously, apply sound judgment, and escalate when necessary
- Collaborative spirit and proactive attitude
Qualifications
- Background working in a tech company, scale-up, or start-up setting
- Exposure to agile development, cross-functional project delivery, or product releases
- Familiarity with ticketing platforms, operational tools, documentation software, or process improvements
- Knowledge of reporting or data visualization software like Tableau, Power BI, or Databricks
- Experience refining knowledge management, workflows, or self-service tools
- Interest in artificial intelligence, automation, and emerging tech for efficiency
- Relevant tertiary degree or equivalent hands-on experience
Core Skills
Benefits
- Inclusion and wellbeing culture that values diversity
- Encouragement to apply even if every qualification is not fully met
Frequently Asked Questions
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Is this role remote or on-site?
The job is designated as on-site.
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