Opportunity at
FairMoneyOperations Manager
FairMoney is a mobile banking institution founded in 2017 that focuses on delivering credit and financial services to emerging markets, primarily operating in Nigeria. Backed by…
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About This Role
FairMoney is a mobile banking institution founded in 2017 that focuses on delivering credit and financial services to emerging markets, primarily operating in Nigeria. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the organization utilizes a multicultural team representing over 27 nationalities. Its product ecosystem includes current and savings accounts, debit cards, mobile credit applications, and point-of-sale solutions for agents and merchants. FairMoney seeks an Operations…
Job Description
FairMoney is a mobile banking institution founded in 2017 that focuses on delivering credit and financial services to emerging markets, primarily operating in Nigeria. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the organization utilizes a multicultural team representing over 27 nationalities. Its product ecosystem includes current and savings accounts, debit cards, mobile credit applications, and point-of-sale solutions for agents and merchants.
FairMoney seeks an Operations Manager to deliver senior operational leadership across Nigeria. In this capacity, the professional will oversee end-to-end performance spanning finance, back office, field operations, and service delivery. The position suits an experienced operator capable of transforming high-level strategy into scalable execution models while maintaining strict financial discipline, robust regulatory controls, and strong cross-functional coordination.
The role involves driving continuous process improvement, managing operational KPIs and service levels, overseeing budgets, and resolving complex operational challenges. The successful candidate will lead change initiatives, build high-performing teams, and foster collaboration across distributed workforces. Selection for this position involves a multi-step evaluation process featuring an initial recruitment screening, a take-home assignment, a technical interview with risk managers, and a final interview.
Responsibilities
- Manage end-to-end operational performance across back office, finance, field operations, service delivery, and support teams
- Establish accountability, operating rhythms, and performance standards for multi-functional operations
- Track operational KPIs, service levels, cost efficiency, productivity, and customer outcomes using data-driven decisions
- Collaborate with senior leaders to convert company strategy into resource allocation, growth priorities, and operating plans
- Drive process transformation, standardization, and continuous improvement initiatives to enhance scalability and efficiency
- Oversee budgets, cost management, performance forecasting, and financial discipline
- Enforce risk management, compliance, controls, and regulatory adherence across all operational activities
- Develop high-performing teams through coaching, performance management, leadership development, and succession planning
- Direct operational change and expansion programs including new product, market, or channel rollouts
- Investigate root causes of escalated customer issues and implement preventative solutions
- Build relationships with internal and external partners to maintain operational alignment
Requirements
- Minimum of 7 years of progressive experience in business management, operations, commercial management, fintech, financial services, banking, FMCG, or a similar high-growth environment
- Proven background managing large, distributed, or multi-regional operations with accountability for a significant workforce or partner network
- Direct experience handling P&L, cost management, budgets, and financially accountable operational choices
- Track record of scaling operations, establishing distribution or service networks, entering new markets, and replicating operating models
- Demonstrated ability to deliver growth through data-driven territory planning, KPI management, and resource allocation
- Understanding of operational risk, compliance, controls, and customer protection in regulated sectors
- People-leadership skills including managing managers, coaching top talent, and developing leadership pipelines
- Experience in change management and introducing new processes across teams
- Executive communication, stakeholder management, negotiation, and problem-solving abilities
- Proficiency in Microsoft Office, Google Workspace, KPI dashboards, and operational reporting tools
Qualifications
- Bachelor degree in Business Administration, Finance, Accounting, Economics, Risk Management, or a related field
- Relevant executive management or postgraduate training
- Experience working alongside cross-cultural or international teams
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Hybrid work
- Paid Time Off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
What is the remote work policy?
The benefits section lists hybrid work as part of the offering for this role.
Where is the job located?
The location is not stated in the source posting, though the role provides senior operational leadership across Nigeria.
What salary does FairMoney offer for this position?
The posting does not specify a salary.
What does the recruitment process involve?
The hiring process consists of a 30-minute screening interview with a Talent Acquisition team member, a take-home assignment, a 45-to-60-minute technical interview and assignment review with Risk Managers, and a final 45-minute interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.