Opportunity at
Sterling Group of HotelsOperations Manager
Sterling Group of Hotels is seeking an experienced Operations Manager for its Harare location. This full-time, on-site role involves directing daily property activities, maintaining high guest…
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About This Role
Sterling Group of Hotels is seeking an experienced Operations Manager for its Harare location. This full-time, on-site role involves directing daily property activities, maintaining high guest satisfaction levels, managing operational budgets, and enforcing corporate policies. The successful applicant will lead various departments including the front office, housekeeping, maintenance, and food and beverage. Responsibilities include resolving guest issues, tracking revenue performance and occupancy rates, monitoring productivity and expenses, and submitting status…
Job Description
Sterling Group of Hotels is seeking an experienced Operations Manager for its Harare location. This full-time, on-site role involves directing daily property activities, maintaining high guest satisfaction levels, managing operational budgets, and enforcing corporate policies.
The successful applicant will lead various departments including the front office, housekeeping, maintenance, and food and beverage. Responsibilities include resolving guest issues, tracking revenue performance and occupancy rates, monitoring productivity and expenses, and submitting status reports to management.
This position is suited for a seasoned hospitality professional with a background in managing diverse teams and multi-department hotel operations. Candidates must submit their curriculum vitae by November 20, 2026.
Responsibilities
- Manage daily hotel operations and coordinate all departments seamlessly
- Maintain high standards for guest satisfaction and service delivery
- Direct and lead operational teams and departmental managers
- Track productivity, performance metrics, and operational expenses
- Oversee housekeeping, front office, food and beverage, and maintenance divisions
- Collaborate with the finance team to review budgets, revenue performance, and occupancy rates
- Ensure adherence to statutory regulations, health and safety codes, and company rules
- Resolve guest concerns and operational issues swiftly and professionally
- Formulate strategies aimed at boosting profitability, efficiency, and service quality
- Generate and deliver regular operational reports to management
- Foster a workplace culture centered on accountability, teamwork, and communication
Requirements
- Minimum of 5 years of relevant experience in hotel operations
- Previous experience working in a management capacity
- Demonstrated background in leading varied teams and overseeing multiple hotel departments
- Familiarity with hotel management software and computer literacy
- Deep understanding of guest relations, cost control, budgeting, and hotel functions
- Strong commercial awareness with the ability to enhance operational results
- Exceptional problem-solving, organizational, leadership, and communication abilities
Qualifications
- A degree or diploma in Hospitality Management, Hotel Management, Tourism, or a related discipline
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
The position is based in Harare and is on-site.
What is the employment type?
This is a full-time employment opportunity.
What experience is required to apply?
Applicants must have at least five years of relevant experience in hotel operations, preferably in a management role, alongside a relevant degree or diploma.
How can I apply for this position?
Interested candidates should email their curriculum vitae to the provided application address by November 20, 2026.
What is the salary for the Operations Manager position?
The source posting does not specify the salary.
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