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JumiaOutbound Team Lead - Jumia (Full Time)
Jumia operates a prominent pan-African e-commerce platform that connects businesses with consumers through its online marketplace, proprietary logistics network, and fintech payment system. The company employs…
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About This Role
Jumia operates a prominent pan-African e-commerce platform that connects businesses with consumers through its online marketplace, proprietary logistics network, and fintech payment system. The company employs over 3,000 personnel and became the first African technology enterprise listed on the New York Stock Exchange. Jumia currently seeks an Outbound Team Lead to oversee fulfillment center operations in Abuja. This full-time position centers on directing the pick, pack, and dispatch procedures at…
Job Description
Jumia operates a prominent pan-African e-commerce platform that connects businesses with consumers through its online marketplace, proprietary logistics network, and fintech payment system. The company employs over 3,000 personnel and became the first African technology enterprise listed on the New York Stock Exchange. Jumia currently seeks an Outbound Team Lead to oversee fulfillment center operations in Abuja.
This full-time position centers on directing the pick, pack, and dispatch procedures at the fulfillment facility. The selected professional will supervise outbound staff, monitor productivity metrics, manage packaging material inventory, and ensure that shipping and delivery deadlines are strictly maintained. Candidates will need to coordinate same-day delivery workflows, audit shipment accuracy, handle attendance and scheduling, and provide daily output reports to management.
The role suits individuals with prior supervisory background in warehousing or order management who possess strong attention to detail and communication skills. Professionals willing to work occasional overtime will find an opportunity to develop their leadership capabilities within an established corporate environment focused on expanding digital commerce across Africa.
Responsibilities
- Oversee the pick, pack, and dispatch operations at the fulfillment center
- Monitor outbound performance indicators to achieve targets and resolve recurring issues
- Manage packing material consumption and conduct weekly cycle counts to limit waste
- Coordinate same-day deliveries with the inventory group to guarantee complete order shipment
- Plan operational capacity based on projected weekly volumes and material usage
- Enforce shipping deadlines, priority cut-off times, and picking standards
- Maintain associate productivity metrics and proper packing methodologies
- Investigate and control miss-shipments, backorders, and missing items
- Audit outbound merchandise, shipment precision, and investigation service level agreements
- Evaluate staff attendance, assess performance, and update weekly team schedules
- Deliver daily output updates and constructive feedback to management
Requirements
- Prior background in warehousing, order management, or outbound operations
- Demonstrated supervisory or team lead experience
- Capacity to organize and prioritize labor to hit shipping objectives
- Skill in recognizing system flaws and introducing efficiency enhancements
- High level of precision and detail orientation while operating under stress
- Written and verbal communication abilities to lead a diverse workforce
- Availability to work overtime periodically when agreed
- Possession of an NYSC certificate or a valid exemption letter
- Residency in Abuja
- Proficiency in Microsoft Office applications and Google Office Suite
Qualifications
- Bachelor's degree in a relevant academic discipline
- Background experience in quality assurance management
Core Skills
Benefits
- Experience in an entrepreneurial and structured corporate setting
- Involvement in developing the African e-commerce industry
- Collaboration with a dynamic and professional team
- Opportunities for professional and personal development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the location and remote work policies for this role?
Candidates must be based in Abuja. The source posting does not state that the role is remote, hybrid, or office-based.
What is the employment type for the Outbound Team Lead position?
This is a full-time position.
What education or certification is required?
A bachelor's degree in a related field is preferred rather than strictly required. Candidates must possess an NYSC certificate or a valid exemption letter.
What experience is needed to apply?
Applicants need experience in warehousing, outbound operations, or order management, including supervisory or team lead experience. Background experience in QA management is preferred.
What salary does Jumia offer for this role?
The source posting does not specify the salary for this position.
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