Opportunity at
SwiggyPartner Success Manager
Swiggy is seeking a Partner Success Manager or Senior Account Manager for an on-site role in Bengaluru. This full-time position focuses on managing the post-sales relationship…
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About This Role
Swiggy is seeking a Partner Success Manager or Senior Account Manager for an on-site role in Bengaluru. This full-time position focuses on managing the post-sales relationship for restaurant clients, driving product adoption, ensuring active engagement, and delivering measurable investment returns. The professional in this position will act as a primary advisor to food and beverage operators, helping them utilize a product suite that includes digital menus, CRM applications, reservations, and…
Job Description
Swiggy is seeking a Partner Success Manager or Senior Account Manager for an on-site role in Bengaluru. This full-time position focuses on managing the post-sales relationship for restaurant clients, driving product adoption, ensuring active engagement, and delivering measurable investment returns. The professional in this position will act as a primary advisor to food and beverage operators, helping them utilize a product suite that includes digital menus, CRM applications, reservations, and QR-based ordering solutions.
The role suits individuals experienced in client relationship management who can coordinate setups, execute software walkthroughs, train outlet staff, and monitor performance data. Responsibilities include running monthly and quarterly reviews, handling initial technical troubleshooting, addressing potential churn risks, and collaborating with internal sales and operations divisions. Candidates must possess strong interpersonal abilities, analytical competence, and the capability to influence restaurant decision-makers. Swiggy operates as an equal opportunity employer.
Responsibilities
- Manage the complete post-sales onboarding process for assigned restaurants regarding digital menus, CRM tools, reservations, and QR ordering systems
- Organize system configurations, POS integrations, QR code distribution, and outlet details
- Run structured product demonstrations and staff training sessions to guarantee timely launches
- Serve as the primary local point of contact for restaurant owners, decision-makers, and managers
- Conduct frequent check-ins, business reviews, and field visits
- Translate product utilization into concrete business results such as average order value increases and repeat visit growth
- Deliver monthly and quarterly business reviews to evaluate performance metrics and advise on improvements
- Identify churn indicators early and resolve client issues proactively
- Collaborate with internal product, technology, operations, and support divisions to fix bugs and integration challenges
- Relay structured client feedback regarding product usability and enhancement needs back to the company
Requirements
- Possess four to seven years of professional background in account management, customer success, partner success, or B2B relationship management
- Demonstrate strong stakeholder management and relationship-building capabilities
- Understand business metrics, return on investment, and growth drivers
- Show comfort working with data, dashboards, and performance analytics
- Display the ability to train and influence non-technical restaurant operators and staff members
- Exhibit high ownership and strong problem-solving skills
- Communicate effectively with proficiency in English and local languages
Qualifications
- Prior background working in food and beverage, hospitality, SaaS, CRM, POS, or restaurant technology
- Experience managing city-level or portfolio-based accounts
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
This full-time position is located in Bengaluru and is on-site.
What level of experience is required?
Candidates must have four to seven years of experience in account management, customer success, partner success, or B2B relationship management.
Does the job posting specify the salary?
No, the job posting does not specify the salary for this position.
What benefits are offered?
The job posting does not list any specific benefits or perks for this role.
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