Hybrid opportunity at
FreshworksDirector, Digital Experience
Freshworks seeks a Director, Digital Experience to direct how users explore, evaluate, and interact with the company via its website. In this hybrid position operating three…
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About This Role
Freshworks seeks a Director, Digital Experience to direct how users explore, evaluate, and interact with the company via its website. In this hybrid position operating three days per week from Tuesday through Thursday out of the San Mateo, California headquarters, the selected professional will guide the web strategy roadmap, oversee program managers and designers, and collaborate with engineering teams to enhance customer pathways and business outcomes. The role entails treating…
Job Description
Freshworks seeks a Director, Digital Experience to direct how users explore, evaluate, and interact with the company via its website. In this hybrid position operating three days per week from Tuesday through Thursday out of the San Mateo, California headquarters, the selected professional will guide the web strategy roadmap, oversee program managers and designers, and collaborate with engineering teams to enhance customer pathways and business outcomes. The role entails treating the website as a product by balancing new launches, publishing requirements, and ongoing functional enhancements.
This position fits a detail-oriented individual with strong program management skills who remains closely involved in execution. Responsibilities include running Scrum practices across engineering and design teams, translating complex priorities into actionable execution plans, and ensuring rapid, high-quality delivery. The ideal candidate will manage intake processes, establish clear acceptance criteria, supervise content management operations, and utilize data insights alongside conversion metrics to drive continuous improvements.
Freshworks provides an annual base salary range of $210,000 to $265,000 per year, and the position is eligible for a target bonus. Compensation is determined by factors including experience, location, job-related skills, and level, with potential for bonus or equity. Freshworks maintains an inclusive workplace culture that champions equal opportunity, valuing diversity across all backgrounds, genders, sexual orientations, religions, and ethnicities to foster a vibrant community.
Responsibilities
- Establish the web experience roadmap and determine project priorities using customer feedback and performance metrics.
- Manage request intake by verifying problem definitions, required assets, technical feasibility, and CMS constraints prior to sprint entry.
- Facilitate agile ceremonies including sprint planning, backlog refinement, daily standups, reviews, and retrospectives with design and engineering teams.
- Supervise content management system and publishing operations, ensuring documented content models, templates, and approval pathways.
- Direct and mentor designers and program managers by setting goals, offering regular coaching, providing performance feedback, and balancing workloads.
- Coordinate user acceptance testing, resolve deployment blockers, and verify tracking, performance, accessibility, and responsiveness on live pages.
Requirements
- Demonstrated experience owning a corporate website or directing web programs within enterprise B2B SaaS environments spanning design, marketing, and engineering.
- Prior background managing designers and program managers, including performance feedback, workload planning, and coaching.
- Proven ability to translate ambiguous requests into actionable delivery plans and identify dependencies to prevent delays.
- Hands-on background with CMS content models, web publishing, and user acceptance testing.
- Experience executing Scrum or comparable agile methodologies with engineering and design personnel.
Qualifications
- Prior experience building and refining workflows within Airtable or similar work-management platforms, with Airtable background preferred.
Core Skills
Benefits
- Annual base salary range of $210,000 to $265,000
- Eligibility for a target bonus
- Potential for bonus or equity based on various factors
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote or hybrid work policy for this role?
This is a hybrid position that requires working on-site three days per week from Tuesday through Thursday out of the company headquarters in San Mateo, California.
What is the salary range for the Director, Digital Experience position?
The annual base salary falls between $210,000 and $265,000, and the position is also eligible for a target bonus. Additional compensation via bonus or equity may be available depending on factors like location, experience, and level.
What type of employment is this?
The posting specifies that this is a full-time employment opportunity.
How do I apply for this position?
The provided source posting does not specify application instructions.
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