Hybrid opportunity at
GustoPeople Process Transformation Lead
Gusto is looking for a People Process Transformation Lead to join its team in San Francisco on a hybrid basis. Gusto provides payroll, health insurance, 401(k)s,…
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About This Role
Gusto is looking for a People Process Transformation Lead to join its team in San Francisco on a hybrid basis. Gusto provides payroll, health insurance, 401(k)s, and HR services to support over 500,000 small businesses nationwide. In this role, the selected professional will steer the evolution of the People Operations ecosystem by identifying ways to simplify, standardize, and automate processes while ensuring operational excellence. This position sits within the People…
Job Description
Gusto is looking for a People Process Transformation Lead to join its team in San Francisco on a hybrid basis. Gusto provides payroll, health insurance, 401(k)s, and HR services to support over 500,000 small businesses nationwide. In this role, the selected professional will steer the evolution of the People Operations ecosystem by identifying ways to simplify, standardize, and automate processes while ensuring operational excellence.
This position sits within the People Systems & Operations organization and reports directly to leadership. The transformation lead collaborates across legal, finance, human resources, and business units to overhaul the employee lifecycle from hire to retirement. Responsibilities include supervising HRIS operations and the People Services team, utilizing artificial intelligence and automation tools, building business cases for efficiency, and guiding enterprise-scale transformation initiatives.
This role is ideal for a strategic operational expert with extensive management experience in human resources operations or business transformation. The schedule requires working from the office on Tuesdays and Wednesdays.
Responsibilities
- Develop and execute a multi-year strategy for transforming People Operations processes
- Analyze employee lifecycle workflows to identify friction, inefficiencies, and automation opportunities
- Partner with People Technology to implement workflow automation, artificial intelligence, and self-service tools
- Oversee HRIS Operations to ensure data governance, transactional compliance, and accuracy
- Manage the HR Service Center to optimize support triage, case management, and knowledge sharing
- Build KPI dashboards to measure efficiency, quality, service levels, and employee satisfaction
- Coach managers and individual contributors across HRIS Operations and People Services
Requirements
- Ten or more years of experience in People Operations, HR Operations, Business Operations, Process Excellence, or Consulting
- Five or more years of experience leading managers and operational teams
- Demonstrated success in leading enterprise-scale process transformation initiatives
- Experience managing HR shared services, HR operations, or HRIS operations
- Strong understanding of HR technology ecosystems such as Workday, case management platforms, and workflow tools
- Familiarity with Lean, Six Sigma, business process management, or operational excellence methodologies
Qualifications
- Experience working in high-growth technology companies
- Background in implementing HR technology or enterprise workflow platforms
- Familiarity with artificial intelligence-enabled workflow automation and employee support technologies
- Lean Six Sigma certification or equivalent operational excellence training
- Experience leading organizational change and large cross-functional programs
Core Skills
Benefits
- Competitive base pay
- Comprehensive benefits
- Equity in the form of RSUs
Frequently Asked Questions
What is the location and remote work policy for this role?
This is a hybrid position based out of San Francisco, requiring employees to work from the office on Tuesdays and Wednesdays.
What is the employment type?
This is a full-time position.
What salary does this position offer?
For the San Francisco and New York locations, the cash compensation ranges from $173,000 to $225,000 per year, determined by factors such as experience and expertise.
How many years of experience are required?
Candidates must have at least ten years of experience in People Operations, HR Operations, Business Operations, Process Excellence, Consulting, or related fields, including five or more years leading managers and operational teams.
Sample Interview Questions
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