Remote opportunity at
EthosPolicy Operations Manager
Ethos is a life insurance technology company, listed on Nasdaq under the ticker $LIFE, that aims to protect families by offering accessible and instant life insurance…
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About This Role
Ethos is a life insurance technology company, listed on Nasdaq under the ticker $LIFE, that aims to protect families by offering accessible and instant life insurance products without requiring traditional medical exams. The company operates a technology platform that connects consumers, agents, and carriers to modernize how life insurance is purchased, sold, and underwritten. Ethos is currently hiring a Policy Operations Manager to lead the Policy Administration team remotely on…
Job Description
Ethos is a life insurance technology company, listed on Nasdaq under the ticker $LIFE, that aims to protect families by offering accessible and instant life insurance products without requiring traditional medical exams. The company operates a technology platform that connects consumers, agents, and carriers to modernize how life insurance is purchased, sold, and underwritten.
Ethos is currently hiring a Policy Operations Manager to lead the Policy Administration team remotely on a full-time basis. This position suits a people-focused leader who enjoys solving complex operational problems and driving process innovation. In this role, the selected candidate will oversee daily policy servicing operations, collaborate with cross-functional groups like engineering and compliance, manage multi-product offerings, and foster a positive team culture. The role requires handling Jira tickets for system improvements, tracking key performance metrics, and spearheading workflow enhancements.
Responsibilities
- Manage daily activities of the Policy Administration team and guide staff members
- Identify and implement workflow enhancements and process improvements in collaboration with business partners
- Lead team meetings, resolve escalations, and delegate tasks effectively
- Handle resource allocation, scheduling, and staff rotations
- Establish customer support and policy servicing standards and procedures
- Track metrics, analyze data, and prepare reports to guide operational decisions
- Act as a liaison between Policy Administration and departments such as Sales, Underwriting, and Engineering
- Recruit, hire, mentor, and evaluate team members
- Resolve Jira tickets for bugs and system improvements alongside engineering
Requirements
- Minimum of 5 years of professional experience in operations, customer support, customer success, or a related field
- Knowledge and practical experience within the life insurance sector
- Demonstrated background in driving process improvement and solving complex operational problems
- Strong leadership abilities with a history of building and supporting high-performing teams
- Proficiency in utilizing Salesforce or equivalent help desk and support software
- Strong data analysis and problem-solving skills
Qualifications
- Bachelor degree
- Equivalent professional experience will also be considered
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Policy Operations Manager role?
The US national base salary range for this full-time position is USD 90,000 to USD 120,000 per year, which does not include applicable bonus, equity, or benefits.
Is this position remote?
Yes, this is a remote position.
What experience is required for this job?
Candidates must have at least 5 years of experience in operations, customer support, customer success, or a related role, along with specific knowledge and experience in life insurance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.