Remote opportunity at
ServiceNowPrincipal Customer Success Executive-Financial Services-ServiceNow
ServiceNow is a global cloud software enterprise founded in 2004 that delivers artificial intelligence-enhanced technology solutions to over 8,100 clients worldwide. The company is currently hiring…
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About This Role
ServiceNow is a global cloud software enterprise founded in 2004 that delivers artificial intelligence-enhanced technology solutions to over 8,100 clients worldwide. The company is currently hiring a remote-based Principal Customer Success Executive specializing in the financial services sector on a full-time basis. In this post-sale advisory position, the professional serves as an executive-level consultant to C-suite stakeholders at key accounts. The primary objectives are to elevate customer satisfaction, secure client…
Job Description
ServiceNow is a global cloud software enterprise founded in 2004 that delivers artificial intelligence-enhanced technology solutions to over 8,100 clients worldwide. The company is currently hiring a remote-based Principal Customer Success Executive specializing in the financial services sector on a full-time basis.
In this post-sale advisory position, the professional serves as an executive-level consultant to C-suite stakeholders at key accounts. The primary objectives are to elevate customer satisfaction, secure client retention, facilitate expansion opportunities, and ensure maximum long-term value is derived from the ServiceNow platform.
This role suits experienced leaders who possess deep industry knowledge and a proven ability to manage complex, multi-workstream programs. The successful candidate will collaborate closely with internal sales and delivery teams to align technological capabilities with corporate business strategies, mitigate churn risks, and provide strategic mentorship.
Candidates must possess extensive background experience in client-facing transformation leadership and executive engagement within relevant technical domains. ServiceNow is an equal opportunity employer that supports flexible work arrangements.
Responsibilities
- Manage high-complexity transformations for key strategic accounts within the financial services sector
- Act as a trusted executive-level advisor to C-suite client stakeholders on platform capabilities and value realization
- Partner with customer success team members to build executive-ready narratives derived from joint customer insights
- Identify professional services pipeline opportunities through product road mapping, adoption analysis, and value blueprints
- Provide pre-sales support for funnel opportunities and collaborate with sales teams on retention plans
- Resolve escalations, mitigate churn risks, and address missed contractual service level agreements
- Drive operational consistency by standardizing delivery methodologies and ensuring governance compliance
- Establish relationships with internal leaders to advocate for product evolution based on customer feedback
Requirements
- Minimum 15 years of professional experience in client-facing roles focused on account management, consulting, or transformation leadership
- Demonstrated experience collaborating with senior IT and business leaders to align corporate strategy with technology solutions
- Expertise in at least one designated technical subject area including IT strategy, operations, security, customer service management, or governance
- Proven ability in problem diagnosis, solution development, client communication, expectation management, and team leadership
- Capability to independently leverage artificial intelligence tools to optimize workflows and inform strategic decisions
Qualifications
- Project Management Professional certification
- Prior experience in executive-level leadership roles influencing senior stakeholders and driving strategic outcomes
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
This is a full-time position.
Is this job remote?
Yes, the position is remote as part of the company's distributed work model.
What salary is offered for this role?
The salary is not stated in the job posting.
What level of experience is required?
Candidates must have a minimum of 15 years in client-facing roles focused on account management, consulting, or transformation leadership.
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