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CrestaPrincipal Solutions Engineer, West
Cresta seeks a Principal Solutions Engineer, West to join its remote team on the West Coast of the United States. Cresta operates a unified artificial intelligence…
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About this role
Principal Solutions Engineer, West at Cresta is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 220,000 - 275,000/yr. It was posted on Nov 5, 2026. This listing is paused and not taking applications at the moment.
Job Description
Cresta seeks a Principal Solutions Engineer, West to join its remote team on the West Coast of the United States. Cresta operates a unified artificial intelligence platform providing conversational AI agents, real-time human agent augmentation, and conversation intelligence to enhance revenue and efficiency across client channels. The organization was born from the Stanford AI Lab, backed by investors like a16z, Greylock, and Sequoia, and is led by CEO Ping Wu.
In this full-time remote role, the Principal Solutions Engineer acts as a technical expert and business consultant alongside Sales Directors. Professionals in this position guide prospective clients through discovery, design, and validation phases using AI solutions built on large and small language models. Key duties involve understanding customer operational environments, architecting configurations, leading proof-of-value engagements, and conducting return on investment workshops. The position offers an annual variable target compensation range between USD 220,000 and 275,000, plus equity.
Responsibilities
- Partner with Sales Directors to act as a consultative advisor and business consultant for prospective buyers.
- Uncover strategic goals, workflows, technical environments, and operational challenges to map them onto AI-driven tools.
- Lead technical discovery sessions examining contact center infrastructure, telephony, interactive voice response architecture, customer relationship management platforms, and workforce management systems.
- Translate buyer needs into robust, scalable software configurations that align technical feasibility with business value.
- Deliver tailored product demonstrations highlighting real-time coaching, analytics, and virtual agent capabilities.
- Manage technical design and execution for proof-of-value projects, incorporating integrations and coaching workflows.
- Facilitate return on investment workshops and build business case models connecting platform features to measurable financial impact.
- Act as a communication bridge between sales, product, and engineering teams to relay market trends and customer feedback.
- Maintain awareness of evolving technologies including retrieval-augmented generation, speech recognition, and language models.
Requirements
- Minimum of seven years working in client-facing assignments.
- One to three years of focused experience in solutions engineering, pre-sales, or consulting inside the enterprise software or contact center sectors.
- Familiarity with contact center solutions such as automatic call distributors, session border controllers, session initiation protocol, interactive voice responses, and contact center as a service platforms like Genesys, NICE, Five9, and Amazon Connect.
- Understanding of machine learning and artificial intelligence technologies, specifically large and small language models applied to conversational assistants.
- Familiarity with SaaS solution architecture, analytics applications, customer relationship management tools like Salesforce, and real-time systems.
Qualifications
- Ability to clearly explain intricate technical architectures to both business and technical stakeholders.
- Consultative aptitude for driving strategic conversations and influencing key decision makers.
- Demonstrated self-starter capabilities suited for a fast-paced, collaborative growth environment.
Core Skills
Benefits
- Comprehensive medical, vision, and dental insurance plans
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings program
- Remote work setup allowance
- Monthly wellness and communication stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This position is designated as remote and is specifically based on the West Coast of the United States.
What is the salary range for the Principal Solutions Engineer?
The variable target compensation range is USD 220,000 to 275,000 per year, which includes potential earnings beyond targets alongside equity.
What background is required to apply?
Candidates must have seven or more years of client-facing experience, including one to three years in pre-sales, consulting, or solutions engineering within enterprise software or contact centers.
Are there instructions regarding AI or recording during the interview process?
Cresta does not authorize candidates to record or use AI transcription applications during phone interviews or meetings unless an accommodation is requested. Candidates may also opt out of Cresta's use of recruiting AI tools by emailing recruiting@cresta.ai with the subject line 'Opt-Out'.
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