Opportunity at
TideQuality Assurance Lead, UK/Europe
This leadership role covers quality assurance across the UK and Europe Member Operations function at Tide. The Quality Lead is responsible for the QA team and…
Career Tools
About This Role
This leadership role covers quality assurance across the UK and Europe Member Operations function at Tide. The Quality Lead is responsible for the QA team and must make sure it stays aligned with company objectives and delivers high-standard member support. The position calls for someone who can build a people-first team while adapting quickly to a scaling, changing business. The job combines strategy with hands-on leadership. Responsibilities include setting the…
Job Description
This leadership role covers quality assurance across the UK and Europe Member Operations function at Tide. The Quality Lead is responsible for the QA team and must make sure it stays aligned with company objectives and delivers high-standard member support. The position calls for someone who can build a people-first team while adapting quickly to a scaling, changing business.
The job combines strategy with hands-on leadership. Responsibilities include setting the QA strategy and metrics, auditing interactions against internal and regulatory standards, and giving practical coaching to team leaders. The role also involves reviewing quality data to spot systemic problems, researching new QA methods and tools, and building dashboards that show business impact.
The lead will partner with teams across the wider business, including collections, complaints, global training, member support, KYX and ongoing monitoring. Aligning learning priorities with business needs is part of the remit, as is shaping how quality feeds into product, risk and operations decisions.
Ideal candidates have a proven record of leading high-performing teams, deep QA expertise, and strong analytical skills with tools such as Excel and SQL. Experience in customer-facing operations or regulated financial services is valuable, as is familiarity with SME market conditions and the difficulties owners face.
Responsibilities
- Develop and carry out a QA strategy that supports business goals and growth
- Grow a capable, motivated support function able to beat its KPI targets
- Set performance metrics for the team and track results against them
- Give team leaders practical feedback that lifts performance and fills skill gaps
- Review quality data to detect patterns and recurring problems, then put preventive measures in place
- Research and introduce new QA methods, tools and technologies
- Build dashboards and reports that show process weaknesses and business impact
- Foster a member-centric culture across all quality teams
Requirements
- Exceptional leadership skills and a track record of developing strong teams
- Deep expertise in QA methods and continuous improvement practices
- Strong coaching ability and a genuine interest in developing people
- Self-starting, strategic thinking and the ability to set and deliver a vision
- Analytical skills with Excel and SQL
- Strong stakeholder management, influencing and relationship-building skills
- Knowledge of how SMEs operate and what holds them back
Qualifications
- Experience in customer-facing operations or regulated industries
- Background in fintech, financial services or another regulated sector
- Experience building business cases to secure investment in learning solutions
- Previous work in an analytical role (advantageous)
- Familiarity with performance indicators in tech scale-ups (advantageous)
Core Skills
Benefits
- 25 days of paid annual leave
- Three paid days a year for volunteering or learning and development
- Personal learning and development budget
- Supplementary health and dental cover
- Access to a wellbeing platform focused on mental health
- Snacks, light meals and drinks available at the office
- Allowance toward work-from-home equipment
- Stock options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting covers the UK and Europe Member Operations team, and the structured listing marks the role as on-site. No single city is named.
Is this a full-time role?
Yes, the listing is for a full-time position.
Is a salary stated?
The posting does not specify a salary.
What experience is required?
A proven record of leading high-performing teams and deep QA expertise are required. Experience in customer-facing operations or regulated industries is preferred.
How do I apply?
The posting does not describe an application method. It states that official Tide roles are listed on the company's Careers Page.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.