Hybrid opportunity at
GustoR&D Insights and Operations - Growth
Gusto is looking for a R&D Insights and Operations - Growth professional to join its team in San Francisco. Gusto provides payroll, health insurance, retirement plans,…
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About This Role
Gusto is looking for a R&D Insights and Operations - Growth professional to join its team in San Francisco. Gusto provides payroll, health insurance, retirement plans, and HR services to support over 500,000 small businesses nationwide. This position sits within Gusto's internal Strategy and Business Operations function, embedded directly inside the Growth organization. The role operates initially as an individual contributor, focusing on high-impact problem solving, data-driven analysis, and building…
Job Description
Gusto is looking for a R&D Insights and Operations - Growth professional to join its team in San Francisco. Gusto provides payroll, health insurance, retirement plans, and HR services to support over 500,000 small businesses nationwide. This position sits within Gusto's internal Strategy and Business Operations function, embedded directly inside the Growth organization. The role operates initially as an individual contributor, focusing on high-impact problem solving, data-driven analysis, and building operational rhythms before potentially expanding into leadership duties. Ideal candidates are comfortable navigating ambiguity, leverage artificial intelligence tools for workflow efficiency, and possess extensive experience in strategic operations at high-growth technology companies.
Responsibilities
- Analyze and scope high-leverage growth opportunities to deliver data-backed recommendations and execution plans.
- Establish operational cadences, prioritization frameworks, and shared roadmaps across growth R&D, product R&D, and go-to-market teams.
- Apply analytical rigor regarding attribution, lifetime value modeling, and experimentation disciplines to guide resource allocation.
- Design automated systems and technology-driven operating structures rather than relying solely on headcount expansion.
- Partner closely with growth leadership as a trusted advisor to flag risks, challenge suboptimal approaches, and streamline cross-functional alignment.
- Integrate artificial intelligence workflows into daily synthesis, planning, and reporting tasks.
Requirements
- Fifteen or more years of professional experience in operations, business operations, or strategy and operations at a high-growth technology company.
- Demonstrated background in scaling a growth function from an earlier stage.
- Direct expertise in growth decision-making frameworks, including testing methodologies, lifetime value modeling, and attribution.
- Experience bridging the gap between growth and go-to-market or product and sales teams.
- Strong proficiency in financial tracking and reporting across a complex organization.
Core Skills
Benefits
- Competitive base compensation
- Employee benefits coverage
- Equity in the form of restricted stock units
Frequently Asked Questions
What is the location and remote policy for this job?
This full-time role is based in San Francisco with a hybrid work schedule. Employees in this location are expected to work from the office approximately two to three days per week.
What is the salary range for this position?
The salary range for the San Francisco and New York City locations is between $221,275 and $298,721 per year, with final amounts determined by experience, expertise, and location.
What level of experience is required?
Candidates must have fifteen or more years of experience in business operations, strategy and operations, or general operations at a high-growth technology company, including specific experience building an early-stage growth function.
Sample Interview Questions
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