Opportunity at
TideRecoveries Investigation Analyst UK/Europe (6 months contract)
Tide is a financial technology company that offers business accounts and connected administrative solutions to help small and medium-sized enterprises save time and money. Operating across…
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About This Role
Tide is a financial technology company that offers business accounts and connected administrative solutions to help small and medium-sized enterprises save time and money. Operating across multiple countries, Tide supports over two million members globally with advanced technology and streamlined financial services. The organization is currently seeking a Recoveries Investigation Analyst to join its Financial Crime Operations team on a six-month contract. In this position, the analyst will handle APP…
Job Description
Tide is a financial technology company that offers business accounts and connected administrative solutions to help small and medium-sized enterprises save time and money. Operating across multiple countries, Tide supports over two million members globally with advanced technology and streamlined financial services. The organization is currently seeking a Recoveries Investigation Analyst to join its Financial Crime Operations team on a six-month contract.
In this position, the analyst will handle APP fraud recovery workflows covering both victim and perpetrator accounts. Core duties involve examining transaction details, coordinating with external banking partners, and adhering to strict regulatory requirements and internal service standards. Professionals who excel in fast-paced operational settings, possess strong analytical skills, and are comfortable managing high-volume cases will find this role a strong match.
The successful candidate will collaborate closely with internal departments like Fraud Operations and Member Support while maintaining accurate case records and identifying potential control gaps. Please note that this position requires the flexibility to work on a rotational schedule covering 24/7 operations, which includes weekends and public holidays.
Responsibilities
- Manage authorized push payment fraud recovery cases from the initial stage through final resolution
- Examine victim and perpetrator account activities to find and maximize recovery opportunities
- Initiate, monitor, and reply to recovery notices with sending and receiving banking institutions
- Evaluate transaction records, account histories, and supplementary data to confirm eligibility for fund recovery
- Coordinate with external payment service providers, banks, and industry partners regarding fraud recovery tasks
- Verify that all recovery workflows meet relevant regulatory, scheme, and internal service expectations
- Formulate objective, evidence-backed decisions aligned with internal policies and external regulations
- Spot emerging patterns, operational vulnerabilities, and methods to boost recovery rates
- Assist with broader financial crime investigations where recovery intersects with mule activity or account misuse
- Document investigation findings clearly and maintain precise case management files
- Partner with Fraud Operations, Financial Crime, and Member Support teams to achieve positive customer results
- Contribute to process enhancement projects designed to strengthen fraud recovery capabilities
Requirements
- Minimum of one year of professional background in fraud investigations, APP fraud, recoveries, financial crime operations, disputes, chargebacks, or related banking functions
- Familiarity with APP fraud types, recovery workflows, and related financial crime risks
- Demonstrated ability to investigate intricate cases and review transaction data to drive evidence-based choices
- Strong analytical and problem-solving capabilities with a focus on detail
- Strong communication and stakeholder coordination skills
- Ability to remain calm under pressure and handle multiple priorities in a high-volume setting
- Openness to working rotational shifts and weekends as mandated by operational needs
Qualifications
- Prior working history within fintech, banking, fraud operations, recoveries, or financial investigations
Core Skills
Benefits
- Self and family health insurance
- Term and life insurance coverage
- OPD benefits
- Mental wellbeing support through Plumm
- Learning and development budget
- Work-from-home setup allowance
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off designated for volunteering or learning and development activities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is a 6-month contract.
Does the posting specify a salary?
No, the job posting does not specify a salary.
What are the shift requirements for this position?
The role requires flexibility to work rotational shifts within a 24/7 operational environment, which includes weekends and public holidays.
How can candidates apply for this job?
Official applications should be submitted exclusively through the Tide Careers Page.
Sample Interview Questions
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