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TideTeam Leader, Acquiring AR&I, Preventive Fraud, OM UK
Tide is a financial technology company providing business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over two…
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About This Role
Tide is a financial technology company providing business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over two million members across multiple countries, the organization utilizes advanced technology and data-driven decision-making to deliver fast onboarding and accessible financial services. The company has earned recognition as a Great Place to Work for three consecutive years. Tide is currently looking for a Team Leader…
Job Description
Tide is a financial technology company providing business accounts and administrative solutions designed to help small and medium-sized enterprises save time and money. Serving over two million members across multiple countries, the organization utilizes advanced technology and data-driven decision-making to deliver fast onboarding and accessible financial services. The company has earned recognition as a Great Place to Work for three consecutive years.
Tide is currently looking for a Team Leader for the Acquiring AR&I and Preventive Fraud department based at the technology center in Hyderabad. This position involves supervising the Acquiring Transaction Monitoring unit as part of the first line of defense. The successful candidate will guide professionals responsible for reviewing transaction behavior, identifying suspicious activities, protecting genuine members, and mitigating financial risks within the payment ecosystem. The role suits an experienced risk management professional with a background in merchant acquiring or payment card monitoring who excels at leading teams in high-volume environments.
Daily operations involve monitoring acquiring transactions, managing capacity forecasting, handling escalations, and ensuring adherence to industry standards, anti-money laundering regulations, and card network protocols. The professional in this position will collaborate with internal and external auditors, maintain risk controls, and guide staff through flexible shift patterns.
Responsibilities
- Manage, lead, and mentor Transaction Monitoring Analysts to achieve performance standards regarding case resolution, reviews, and accuracy
- Conduct performance evaluations, deliver feedback, and design individual training programs
- Forecast team capacity, allocate work resources, and set operational priorities
- Supervise real-time and post-transaction monitoring of acquiring activities, including settlements, authorizations, chargebacks, and disputes
- Ensure all monitored transactions comply with relevant industry guidelines, card network rules, and anti-money laundering regulations
- Create and implement strategies aimed at minimizing merchant payment fraud
- Analyze transaction data to recommend procedural enhancements and update detection rules based on emerging fraud patterns
- Represent the department during interactions with internal and external auditors
Requirements
- Available to work flexible shift patterns
- Three to five years of professional experience in merchant card payments, merchant banking, card acquiring, or transaction monitoring
- Demonstrated experience managing teams in fast-paced, high-volume settings
- Comprehensive knowledge of merchant acquiring systems, card acquiring processes, payment networks, and fraud detection techniques
- Strong analytical skills capable of interpreting complex transaction data
- Proficiency in stakeholder management, handling escalations, and cross-functional coordination
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of this role?
This position is located at the Tide technology center in Hyderabad.
What work schedule does the position require?
The posting specifies that candidates must be willing to work in flexible shift patterns.
What is the salary for this position?
The job posting does not specify the salary for this role.
How can I apply for this position?
All official opportunities are listed on the Tide Careers Page and applications should be submitted through that channel.
Sample Interview Questions
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