On-site opportunity at
CREDregional collection manager bangalore - flows
CRED is seeking a Regional Collection Manager to oversee collection performance and recovery outcomes for designated portfolios in Bengaluru. This on-site role involves supervising collection teams,…
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About This Role
CRED is seeking a Regional Collection Manager to oversee collection performance and recovery outcomes for designated portfolios in Bengaluru. This on-site role involves supervising collection teams, managing agency partners, and driving field operations while ensuring adherence to compliance standards and RBI guidelines. The employer operates a digital lending platform through CreditVidya, providing instant personal loans and pay-later credit lines via automated underwriting and minimal documentation. This position suits a professional…
Job Description
CRED is seeking a Regional Collection Manager to oversee collection performance and recovery outcomes for designated portfolios in Bengaluru. This on-site role involves supervising collection teams, managing agency partners, and driving field operations while ensuring adherence to compliance standards and RBI guidelines.
The employer operates a digital lending platform through CreditVidya, providing instant personal loans and pay-later credit lines via automated underwriting and minimal documentation.
This position suits a professional with extensive collections experience in unsecured personal loan portfolios who possesses deep familiarity with the local ecosystem and the ability to work cross-functionally.
Responsibilities
- Own collection performance, resolution, and recovery outcomes for the assigned geography and buckets
- Lead, coach, and develop the regional collections team while setting performance expectations
- Manage collection agencies across the region to ensure adequate capacity and productivity
- Analyze MIS and recovery metrics to identify performance gaps and implement corrective actions
- Implement collection strategies covering calling, field operations, tracing, and legal recovery
- Ensure compliance with company policies, RBI guidelines, and the code of conduct
- Track field operation input metrics including visits, on-time arrivals, and dispositions
- Manage regional operations cost-effectively within defined financial guardrails
- Coordinate with risk, operations, legal, analytics, and strategy departments to address dependencies
- Participate in hiring and talent development for collection roles
Requirements
- Minimum of 10 years of experience in collections, preferably with unsecured personal loan portfolios
- Extensive knowledge of the target geography and local collections ecosystem
- Demonstrated background in overseeing large portfolios, recovery teams, and external agencies
- Familiarity with recovery metrics, portfolio performance, and collection methodologies
- Proficiency in the local language
- Strong adherence to compliance and code of conduct standards
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This is an on-site position located in Bengaluru.
What experience is required to apply?
Candidates must have 10 or more years of experience in collections, preferably handling unsecured personal loan portfolios, along with familiarity with the local collections ecosystem.
What does the salary and benefits package include?
The posting does not specify salary or benefits information.
Sample Interview Questions
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