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DeliverooRider Engagement Associate
Deliveroo, which is now a part of DoorDash, is hiring a Rider Engagement Associate to join its UAE team in Dubai. Operating within the Rider Operations…
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About This Role
Deliveroo, which is now a part of DoorDash, is hiring a Rider Engagement Associate to join its UAE team in Dubai. Operating within the Rider Operations department, the selected candidate will support seasonal campaigns, road safety programs, and commercial partnerships designed for the rider fleet. This position involves managing specific workstreams under the supervision of the Middle East Rider Engagement Manager to improve overall retention, engagement, and fleet experience. This…
Job Description
Deliveroo, which is now a part of DoorDash, is hiring a Rider Engagement Associate to join its UAE team in Dubai. Operating within the Rider Operations department, the selected candidate will support seasonal campaigns, road safety programs, and commercial partnerships designed for the rider fleet. This position involves managing specific workstreams under the supervision of the Middle East Rider Engagement Manager to improve overall retention, engagement, and fleet experience.
This role focuses on coordinating community events, gathering market intelligence, and building non-monetary benefit partnerships with local businesses like bike repair shops, grocery stores, and restaurants. Daily duties include drafting rider communications, monitoring initiative success metrics, and executing safety workshops in coordination with internal teams and external authorities. The hiring process typically consists of three to four stages.
Responsibilities
- Identify and pursue rider benefit partnerships with local merchants such as grocery stores, food establishments, and bicycle maintenance shops
- Assist in developing and rolling out communication campaigns targeted at the rider fleet
- Plan and execute road safety initiatives, including workshops with internal groups, local authorities, and Public Affairs staff
- Measure and report on the performance and redemption rates of engagement programs
- Organize in-person fleet activities, seasonal events, and initiatives like summer heat-relief campaigns and Ramadan Iftars
Requirements
- One to three years of professional background in sales, operations, partnerships, marketing, or community engagement
- Proficiency in English writing and speaking
- Capability to design and write clear messaging for fleet campaigns
- Experience performing market research and external outreach
- Working knowledge of Google Workspace applications and Excel or Sheets
Qualifications
- Bachelor degree in marketing, communications, business, or an associated discipline
- Ability to communicate in Hindi or Urdu
- Prior background coordinating community initiatives, workshops, or events
- Familiarity with visual design software such as Canva
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Dubai, UAE.
What is the employment type?
The posting specifies full-time employment.
What experience is required for this role?
Candidates must have one to three years of experience in partnerships, operations, sales, marketing, or community engagement, along with a relevant bachelor degree.
What is the salary for this position?
The job posting does not specify a salary.
Sample Interview Questions
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