Opportunity at
DialpadSales Engineer III
Dialpad seeks a Sales Engineer III to join its team on-site. Dialpad operates an AI platform for customer experience, providing real-time problem resolution across digital and…
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About This Role
Dialpad seeks a Sales Engineer III to join its team on-site. Dialpad operates an AI platform for customer experience, providing real-time problem resolution across digital and voice channels. This position suits professionals experienced in pre-sales technical support who can communicate technical concepts clearly to non-technical audiences. In this capacity, the Sales Engineer will collaborate closely with Account Executives, Sales, Product, Engineering, Customer Success, and Support teams. Responsibilities center on managing…
Job Description
Dialpad seeks a Sales Engineer III to join its team on-site. Dialpad operates an AI platform for customer experience, providing real-time problem resolution across digital and voice channels. This position suits professionals experienced in pre-sales technical support who can communicate technical concepts clearly to non-technical audiences.
In this capacity, the Sales Engineer will collaborate closely with Account Executives, Sales, Product, Engineering, Customer Success, and Support teams. Responsibilities center on managing product demonstrations, executing proofs of concept, gathering success criteria, configuring systems, training administrators and end users, and troubleshooting issues. The role reports directly to the Manager, Sales Engineering.
Candidates should bring three to five or more years of customer-facing experience in roles such as Sales Engineer, Solution Architect, Solutions Consultant, or Implementation Engineer. The employer values candidates who are scrappy, curious, optimistic, persistent, and empathetic. Dialpad is an equal-opportunity employer dedicated to maintaining an inclusive environment free from harassment and discrimination.
Responsibilities
- Manage product demonstrations and high-touch proof-of-concept sessions
- Gather success criteria, handle system configurations, and deliver admin and user training
- Troubleshoot technical issues and partner with the Sales team throughout the sales cycle
- Learn various technical tools utilized by the Sales Engineering team to test network environments
- Complete a Sales Engineering Demo Certification
Requirements
- 3 to 5+ years of customer-facing experience as a Sales Engineer, Solution Architect, Implementation Engineer, Solutions Consultant, or similar capacity
- Strong verbal, written, and interpersonal communication abilities emphasizing active listening, questioning, and rapport-building
- Technical curiosity and enthusiasm for delivering technology solutions
Qualifications
- Experience dabbling in scripting languages such as Python and JavaScript
Core Skills
Benefits
- Competitive salary and comprehensive benefits
- Real opportunities for professional growth
- Access to cutting-edge AI tools and robust training programs
- Inclusive, vibrant office environment designed to cultivate collaboration
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Sales Engineer III role?
The posting indicates that the position is full-time.
Is this position remote?
The job posting states that the role is on-site.
What salary does Dialpad offer for this position?
The job posting does not specify a salary.
Who does the Sales Engineer report to?
This position reports to the Manager, Sales Engineering.
Sample Interview Questions
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