Opportunity at
MotiveSave Specialist - SMB
Motive is currently hiring a Save Specialist - SMB to join their team in Pakistan on a full-time, on-site basis. In this role, you will act…
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About This Role
Motive is currently hiring a Save Specialist - SMB to join their team in Pakistan on a full-time, on-site basis. In this role, you will act as a dedicated advisor helping clients derive lasting value from their partnership with the company. You will manage both inbound and proactive interactions with accounts considering subscription reductions, cancellations, plan adjustments, or renewals. By conducting thorough discovery, you will uncover changes in a client's…
Job Description
Motive is currently hiring a Save Specialist - SMB to join their team in Pakistan on a full-time, on-site basis. In this role, you will act as a dedicated advisor helping clients derive lasting value from their partnership with the company.
You will manage both inbound and proactive interactions with accounts considering subscription reductions, cancellations, plan adjustments, or renewals. By conducting thorough discovery, you will uncover changes in a client's business, pinpoint the underlying drivers of their concerns, and guide them toward appropriate solutions. These solutions may involve resolving technical or service issues, structuring multi-year or early renewals, adjusting subscription sizes, evaluating payment options, or facilitating an exit when the platform is no longer suitable.
This position is ideal for professionals with a strong background in client-facing environments who excel at consultative communication, problem-solving, and relationship management. Motive builds technology platforms utilizing artificial intelligence to assist businesses running physical operations across sectors like transportation, construction, and logistics by streamlining safety, operations, and finance workflows.
Responsibilities
- Handle inbound and proactive client communications regarding retention, renewals, cancellations, and account changes
- Conduct discovery sessions to determine business goals, challenges, changes, and urgency
- Identify root causes behind client requests related to budget, utilization, product fit, billing, and support
- Manage a high volume of phone conversations and email inquiries
- Propose practical solutions including issue resolution, plan adjustments, and renewal structures
- Collaborate with internal departments to solve client problems and oversee the customer experience
- Spot qualified opportunities for long-term planning, payment options, or expansion
- Document client health, root causes, impacts, actions, and outcomes accurately
Requirements
- Have a minimum of two years of experience in a client-facing capacity such as customer support, success, retention, collections, or consultative sales
- Demonstrate strong verbal, written, and presentation communication skills in English
- Show proficiency in listening, negotiation, objection handling, and analytical problem-solving
- Possess the ability to manage multiple tasks with high attention to detail and follow-through
- Feel comfortable working with CRM platforms, structured workflows, and technology products
- Maintain authorization to receive and access commodities and technologies governed by U.S. Export Administration Regulations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Save Specialist - SMB role?
The position is full-time.
Where is the job located and is it remote?
The position is located in Pakistan and is on-site.
What is the salary for this position?
The salary is not specified in the job posting.
What experience is required to apply?
Applicants must have at least two years of experience in a client-facing role such as customer support, success, account management, retention, consultative sales, or collections.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.