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GitLabSenior Assigned Support Engineer (EMEA)
GitLab is seeking a Senior Assigned Support Engineer based in the United Kingdom to act as a primary technical advisor for major customers utilizing Self-managed, GitLab…
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About This Role
GitLab is seeking a Senior Assigned Support Engineer based in the United Kingdom to act as a primary technical advisor for major customers utilizing Self-managed, GitLab Dedicated, and GitLab.com platforms. In this position, you will work to prevent operational disruptions, analyze performance issues, and guide clients through intricate technical obstacles. The platform enables organizations to elevate developer productivity, streamline operations, and minimize security risks through its DevSecOps orchestration software. Ideal…
Job Description
GitLab is seeking a Senior Assigned Support Engineer based in the United Kingdom to act as a primary technical advisor for major customers utilizing Self-managed, GitLab Dedicated, and GitLab.com platforms. In this position, you will work to prevent operational disruptions, analyze performance issues, and guide clients through intricate technical obstacles. The platform enables organizations to elevate developer productivity, streamline operations, and minimize security risks through its DevSecOps orchestration software. Ideal candidates possess extensive Linux systems knowledge, strong familiarity with continuous integration and continuous delivery workflows, and a proven ability to manage complex customer-facing support cases from initial triage to final resolution.
Daily responsibilities involve examining application logs, investigating system errors, coordinating with various departments like Product and Development, and building proactive relationships with key client stakeholders. You will also contribute to knowledge sharing by writing reusable support guides, participating in hiring processes, and partnering closely with global colleagues in a distributed team environment. GitLab embraces artificial intelligence as a core productivity tool, expecting team members to integrate AI into their routine processes to drive innovation and impact.
Responsibilities
- Deliver technical support to major Self-managed, GitLab Dedicated, and GitLab.com customers to maintain stable and high-performing environments
- Investigate and resolve critical support tickets through email and video conferencing using diagnostic utilities like strace and Zendesk logs
- Establish proactive relationships with key customer stakeholders to help address and prioritize critical technical blockers
- Coordinate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence product roadmaps
- Advise customers on GitLab and continuous integration and continuous delivery implementations and how service disruptions impact workflows
- Draft and maintain reusable documentation, runbooks, and knowledge articles for customers and internal staff
- Engage in peer pairing sessions and maintain stable counterpart relationships to share technical knowledge
- Contribute to hiring activities by screening applications, reviewing assessments, and conducting interviews
Requirements
- Background in managing complex customer-facing support inquiries from triage through reproduction and resolution
- Advanced troubleshooting capability to isolate root causes across applications, infrastructure, and integrations
- Linux administration proficiency including low-level debugging and performance analysis
- Practical experience with continuous integration and continuous delivery alongside understanding how deployment models affect users
- Ability to write clear and reusable support documentation and guides
- Proficiency in scripting languages such as Bash or Ruby and familiarity with model-view-controller frameworks like Ruby on Rails
- Communication skills suitable for explaining technical topics to diverse audiences and building client rapport
Qualifications
- Familiarity with DevOps technologies including Kubernetes and serverless platforms
- Linux systems administration knowledge equivalent to LFCE or RHCE certifications
Core Skills
Benefits
- Flexible paid time off
- Access to team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in the United Kingdom.
What is the employment type?
The role is full-time.
What is the salary for this position?
The source posting does not specify a salary.
How can I apply if I do not meet every single requirement?
GitLab encourages interested candidates to apply even if they do not meet every qualification, noting that recruiters assess applications individually.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.