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CloudflareSenior Customer Engineer, Majors - TOLA
Cloudflare is seeking a Senior Customer Engineer to join the go-to-market organization and support enterprise clients across the TOLA region. Operating as a quota-carrying technologist reporting…
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About This Role
Cloudflare is seeking a Senior Customer Engineer to join the go-to-market organization and support enterprise clients across the TOLA region. Operating as a quota-carrying technologist reporting to a Customer Engineering Leader, this role bridges business value and technical strategy from initial pre-sales discovery through deployment architecture, onboarding, and ongoing account expansion. Cloudflare runs a massive global network that protects and accelerates internet properties without requiring hardware or software changes. This…
Job Description
Cloudflare is seeking a Senior Customer Engineer to join the go-to-market organization and support enterprise clients across the TOLA region. Operating as a quota-carrying technologist reporting to a Customer Engineering Leader, this role bridges business value and technical strategy from initial pre-sales discovery through deployment architecture, onboarding, and ongoing account expansion. Cloudflare runs a massive global network that protects and accelerates internet properties without requiring hardware or software changes.
This position suits builders and technical problem-solvers who leverage AI tools and iterative workflows to simplify administrative tasks and focus on high-value architectural design. The role requires partnering closely with Account Executives to conduct technical deep-dives, scope proofs of concept, guide migrations, and maintain continuous advisory relationships with key stakeholders.
Candidates should bring a background in customer-facing technical roles like solutions engineering, sales engineering, or technical account management. The role demands expertise across foundational internet protocols, security concepts, performance optimization, and scripting languages. The position may require travel between 20% and 50% of the time for customer visits, industry events, and team collaboration.
Responsibilities
- Partner with Account Executives to lead technical discovery and map enterprise infrastructure to Cloudflare solutions
- Define success criteria and scoping plans for technical validations and proofs of concept
- Deliver customized technical presentations, demonstrations, and architectural diagrams
- Oversee technical onboarding and implementation while acting as the primary executive and engineering contact
- Design structured migration blueprints for DNS, Zero Trust rollouts, and web application firewall tuning
- Monitor customer telemetry and health scores to drive rapid time-to-value and mitigate deployment risks
- Carry a variable revenue quota tied to new business acquisition, platform adoption, and account growth
- Lead technical Quarterly Business Reviews with C-level executives to demonstrate return on investment
- Utilize AI agents and large language models to automate routine tasks such as RFP responses and basic monitoring
- Collaborate with enablement teams to author standard operating procedures and technical guides
Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, or technical account management
- Ability to design and articulate complex enterprise network and security architectures
- Strong communication skills for translating technical concepts into business outcomes for both engineers and executives
- Proven background operating in a quota-carrying or revenue-aligned environment
- Demonstrated technical depth in at least four specified areas including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency
Qualifications
- Undergraduate or graduate degree in computer science, engineering, or a related field
- Track record of creating and delivering technical enablement resources such as workshops and documentation
- Applied AI knowledge including LLM orchestration, RAG architectures, and model-access controls
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
- Background coming from hyperscalers, digital natives, distributed systems environments, or startups
Core Skills
Frequently Asked Questions
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What is the employment type for this position?
The posting specifies that this is a full-time position.
What is the remote work policy for this role?
The source posting lists the location as remote, though it also notes that travel up to 20% to 50% may be required.
Does the posting state the salary for this role?
No, the salary is not stated in the source posting.
How much travel is required for this role?
The role may require travel up to 20% to 50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
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