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CriblSenior Customer Success Engineer
Cribl is hiring a remote Senior Customer Success Engineer to join its global team. As a creator of telemetry infrastructure and tools for IT and security…
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About This Role
Cribl is hiring a remote Senior Customer Success Engineer to join its global team. As a creator of telemetry infrastructure and tools for IT and security organizations, Cribl partners with major enterprises to help them manage and analyze operational data. In this role, you will operate as a Scaled Customer Success Engineer, blending individualized customer engagement with scaled digital initiatives to drive product adoption. This position suits a technical professional…
Job Description
Cribl is hiring a remote Senior Customer Success Engineer to join its global team. As a creator of telemetry infrastructure and tools for IT and security organizations, Cribl partners with major enterprises to help them manage and analyze operational data. In this role, you will operate as a Scaled Customer Success Engineer, blending individualized customer engagement with scaled digital initiatives to drive product adoption.
This position suits a technical professional who can act as a trusted advisor, troubleshoot complex software challenges, and create educational content such as webinars and workshops. You will collaborate closely with internal departments including engineering, product, sales, marketing, and customer success operations to analyze customer behavior, mitigate churn, and optimize digital enablement strategies. Because the organization operates remotely across multiple time zones, team members may occasionally need to handle duties outside of standard working hours.
Responsibilities
- Design and distribute enablement resources that increase product uptake and business outcomes for customers
- Function as a technical advisor to troubleshoot difficult product problems and provide product guidance
- Produce scaled educational materials including live workshops and webinars alongside advocacy operations teams
- Evaluate customer business goals and align them with product features for optimal results
- Act as a communication bridge between customers and internal groups like product, engineering, and sales to guide product enhancements
- Examine customer behavior metrics to spot pain points and refine 1:1 and scaled engagement tactics
- Identify churn risks proactively and execute retention strategies to expand the customer base
- Incorporate digital tools and automation to improve efficiency within the scaled customer experience
- Monitor and report on metrics concerning customer health, engagement, and adoption effectiveness
Requirements
- Strong technical background in data observability and security fields, including APM, metrics, logging, and SIEM
- Familiarity with enterprise software, cloud environments, and distributed systems
- Demonstrated passion for customer support with strong presentation, interpersonal, and communication skills
- Strong analytical and troubleshooting abilities to resolve intricate technical issues and make data-driven choices
- Capability to connect customer business goals with actionable product strategies
- Experience developing technical documentation, live sessions, and presentations
- Proven capability to cooperate cross-functional with engineering, sales, and product teams
- Organizational skills to handle multiple tasks concurrently in a fast-paced setting
Qualifications
- Prior background in a technical account management or scaled customer success position
- Acquaintance with analytics tools and customer success platforms like Gainsight
- Knowledge of cloud providers such as GCP, Azure, and AWS
- Willingness to learn new skills
- Multi-lingual abilities in Spanish, French, and/or German
Core Skills
Benefits
- Base salary ranging from GBP 80,400 to 95,000 per year
- Eligibility to participate in the Cribl Corporate Bonus Program
- Retirement and pension support options
- Paid time off and paid holidays
- Remote office setup assistance
- Equity options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Cribl is a remote-first company with a global workforce. However, because work occurs across various time zones, employees may occasionally need to perform duties outside standard working hours.
What is the salary for the Senior Customer Success Engineer role?
The base salary range for this position is GBP 80,400 to 95,000 per year, with exact compensation depending on the candidate's job-related skills, knowledge, experience, and country of employment.
What additional compensation and benefits are offered?
Employees in this role are eligible to participate in the Cribl Corporate Bonus Program. Additional benefits may include pension or retirement support, paid time off and holidays, remote office setup assistance, and equity, varying by country.
What kind of experience is required for this job?
Applicants need deep technical acumen in data observability and security, familiarity with enterprise software and cloud environments, a customer success mindset, strong problem-solving skills, and experience creating technical content.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.