Remote opportunity at
saas.groupSenior Customer Success Manager
Prerender, a service in the saas.group portfolio, helps websites built on JavaScript stay discoverable to search engines and AI assistants. The company says more than 100,000…
Career Tools
About This Role
Prerender, a service in the saas.group portfolio, helps websites built on JavaScript stay discoverable to search engines and AI assistants. The company says more than 100,000 sites depend on it. This is a fully remote, full-time post for a Senior Customer Success Manager who is responsible for keeping an assigned group of enterprise and mid-market clients, and who is measured by how many of those clients stay. The work is…
Job Description
Prerender, a service in the saas.group portfolio, helps websites built on JavaScript stay discoverable to search engines and AI assistants. The company says more than 100,000 sites depend on it. This is a fully remote, full-time post for a Senior Customer Success Manager who is responsible for keeping an assigned group of enterprise and mid-market clients, and who is measured by how many of those clients stay.
The work is built around early warning. The manager reads usage patterns, health scores and other risk signals, contacts clients before frustration becomes a cancellation, and runs repeatable retention plays. Clients are shown, in terms of traffic, visibility and revenue, what rendering, crawling and indexing actually deliver. Churn reasons and missing features are passed on to Product, Support and Marketing. Within the first few months the person is also expected to begin advising on AI visibility, as Prerender extends beyond classic SEO.
Candidates should have at least five years in client-facing roles such as customer success or account management, ideally with B2B SaaS firms focused on marketing, advertising, SEO or martech. Owning retention or churn targets is essential, as is comfort with usage analytics, health scoring and CRM systems such as HubSpot. Familiarity with SEO, JavaScript-rendered sites, crawlers or caching is welcome but not mandatory, because product training is provided.
The posting does not list a pay figure. It states that salary bands will be shared in writing before the first interview.
Responsibilities
- Be accountable for revenue retention and logo churn across an assigned account set, and act on the levers that shift them
- Contact accounts early, using usage trends and risk indicators, before churn becomes likely
- Run check-ins and periodic reviews that demonstrate a client's SEO and AI-search gains
- Feed churn causes and feature gaps into structured handoffs for Product, Support and Marketing
- Coordinate with Engineering, Support and Account Managers so every client's experience feels joined up
- Turn repeatable successes into shared retention playbooks
Requirements
- Five-plus years in client-facing work such as customer success or account management
- A record of lowering churn and keeping clients engaged
- Ease with usage analytics, health scoring and CRM platforms such as HubSpot
- Ability to translate technical detail into business value for mixed audiences
- Clear, confident communication in fluent English, both in writing and on calls
Qualifications
- Exposure to SEO, JavaScript-rendered sites, crawlers, caching or page-speed work
Core Skills
Benefits
- Fully remote work with flexible hours
- Flexible time off
- Access to current AI tools, plus AI skill-building support through saas.group
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role fully remote?
Yes, the posting describes the company as 100% remote, so the job can be done from any location.
How much experience is required?
The posting asks for at least five years in client-facing roles like customer success or account management.
Do I need a technical background?
A technical background is a bonus but not required, and the company says it will train the right person on its product.
Is a salary listed?
The posting does not state a salary and says salary ranges will be shared in writing before the first interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.