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GitLabSenior Customer Success Operations Manager
GitLab is seeking a Senior Customer Success Operations Manager to guide the operational framework, analytics, and initiatives powering its Customer Success Management division. In this position,…
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About This Role
GitLab is seeking a Senior Customer Success Operations Manager to guide the operational framework, analytics, and initiatives powering its Customer Success Management division. In this position, the professional will report to the Senior Manager of Sales & CX Operations while collaborating closely with Sales, Finance, and Revenue Strategy & Operations units. GitLab functions as an intelligent orchestration platform for DevSecOps, assisting organizations in elevating developer output, reducing security vulnerabilities, and…
Job Description
GitLab is seeking a Senior Customer Success Operations Manager to guide the operational framework, analytics, and initiatives powering its Customer Success Management division. In this position, the professional will report to the Senior Manager of Sales & CX Operations while collaborating closely with Sales, Finance, and Revenue Strategy & Operations units. GitLab functions as an intelligent orchestration platform for DevSecOps, assisting organizations in elevating developer output, reducing security vulnerabilities, and streamlining digital transformations.
This opportunity is ideal for an inquisitive, detail-oriented operator who excels in navigating ambiguity and connecting disparate workflows across departments. Responsibilities include managing core operational cadences, refining customer health dashboards, translating leadership objectives into actionable deliverables, and resolving procedural bottlenecks. Candidates should bring strong problem-solving capabilities, a bias for execution, and a systems-thinking mindset. GitLab operates within an all-remote environment that prizes rigorous documentation, continuous iteration, and robust cross-functional teamwork.
Responsibilities
- Manage core operational cadences including customer health tracking, renewal reviews, pipeline evaluations, and book of business administration
- Convert vague business inquiries from leadership into concrete problem statements and implement solutions via system adjustments or updated processes
- Collaborate alongside Revenue Analytics and Revenue Technology teams to improve tools and reporting utilized by Customer Success Managers daily
- Establish cross-functional alignment with Sales and Finance to roll out go-to-market operational modifications
- Diagnose workflow friction points and spearhead comprehensive improvement projects from initial evaluation through adoption
- Assist leadership with strategic planning efforts such as territory allocation, coverage design, capacity modeling, and target establishment
- Contribute to wider Revenue Operations projects requiring the perspective of the Customer Success division
Requirements
- Minimum of four years of working background in strategy, management consulting, Sales Operations, Revenue Operations, or a related analytical field
- Demonstrated capability in structured problem-solving and critical thinking
- Execution-focused mindset with the ability to drive analysis through to lasting outcomes
- Systems-thinking perspective that accounts for broader go-to-market ripple effects
- Proficiency in cross-functional collaboration and stakeholder influence without direct authority
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote status of this job?
The posting indicates that GitLab hires globally in an all-remote model, though certain roles may carry specific location-based eligibility requirements.
What is the employment type?
The position is a full-time role.
What experience is required for this position?
Candidates must have four or more years of experience in Revenue Operations, Sales Operations, management consulting, strategy, or another related analytical and problem-solving role.
What salary is offered for this role?
The exact salary is not specified for all regions, but the base salary range for United States residents is listed as $104,800 to $176,400 USD, determined through interviews, qualifications, market data, and geographic location.
Sample Interview Questions
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