Senior Ecosystem Operations Manager

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Work arrangement: Not specified
Location: Canada
Salary: USD 104,800 - 176,400/yr
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

Added to Jobsiz3h agoEmployer posted Oct 22, 2026

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About This Role

Job Description

GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, mitigate security and compliance risks, and expedite digital transformation. The company seeks a Senior Ecosystem Operations Manager to direct the underlying technology, processes, and operational framework supporting channel, distribution, original equipment manufacturer, global systems integrator, and managed service provider alliances. In this capacity, the individual will shape go-to-market strategies for partners by overseeing deal registration, partner programs, quote-to-cash workflows, and attribution frameworks. The role requires blending operational strategy with direct execution, incorporating artificial intelligence to streamline workflows and scale ecosystem operations. Candidates will govern end-to-end partner operations, administer technology platforms like Impartner PRM and Salesforce CRM, collaborate with cross-functional teams on transaction workflows, and manage month-end close processes. This position requires someone capable of working independently while aligning stakeholders across deal desks, IT, finance, legal, and sales. GitLab offers a base salary between USD 104,800 and 176,400 per year for this full-time role, alongside incentive pay eligibility for sales positions, flexible paid time off, equity compensation, parental leave, and professional growth funds.

Responsibilities

Design and govern end-to-end partner processes including deal registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash
Collaborate with Deal Desk and Billing regarding resale, distribution, OEM, GSI, and MSP transaction workflows while resolving complex escalations
Manage the operational execution of partner tiering, onboarding, certification compliance, not-for-resale licenses, rebates, and incentives
Administer the partner technology ecosystem including Impartner PRM, Salesforce CRM partner objects, deal registration, and partner portals
Maintain system health, data integrity, vendor roadmaps, renewals, and service-level accountability
Partner with Revenue Technologies and Systems to maintain platform integrations across ERP, quoting, billing, and financial systems
Lead prioritization and user acceptance testing for platform implementations, migrations, and enhancements with IT and Enterprise Applications
Own the ecosystem data model and maintain reporting dashboards as a single source of truth for pipeline, registration activity, and performance
Lead ecosystem month-end close activities covering opportunity corrections, partner splits, territory review, and reconciliation
Identify, build, and deploy artificial intelligence agents to automate workflows such as deal registration routing, provisioning, and data quality checks
Maintain authoritative ecosystem process maps, runbooks, training materials, and channel price files for product launches

Requirements

Experience in business-to-business software-as-a-service channel or partner operations with direct ownership of ecosystem workflows
Hands-on experience with Impartner or an equivalent partner relationship management platform
Strong working knowledge of Salesforce CRM including partner objects, opportunity management, Flow, validation rules, reports, and dashboards
Familiarity with resale, two-tier distribution, deal registration, partner discounting, quote-to-cash, and transaction structures for OEM, GSI, and MSP partnerships
Direct experience operating partner programs covering tiering, certification compliance, rebates, and incentives
Experience designing and documenting complex operational processes and translating business needs into detailed system requirements
Hands-on experience utilizing artificial intelligence tools and building agents to automate operational workflows
Experience resolving ambiguous operational escalations across multiple systems, teams, and partner relationships

Core Skills

Git Sales Recruitment

Benefits

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation and Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

What is the salary range for the Senior Ecosystem Operations Manager role?

The base salary range for United States residents is USD 104,800 to 176,400 per year, and sales roles are also eligible for incentive pay targeted at up to 100 percent of the offered base salary.

What are the primary responsibilities of this position?

The role involves owning the technology, processes, and operational infrastructure for channel, distribution, OEM, GSI, and MSP partnerships, including managing partner tiering, deal registration, quote-to-cash, CRM administration, and deploying artificial intelligence agents to automate workflows.

What systems and software experience are required?

Candidates must have hands-on experience with Impartner or an equivalent partner relationship management platform, as well as strong working knowledge of Salesforce CRM.

What benefits are provided for this full-time role?

GitLab offers flexible paid time off, team member resource groups, equity compensation, an employee stock purchase plan, a growth and development fund, and parental leave.