Remote opportunity at
InstacartSenior Manager, CPG Customer Success
Instacart operates a grocery delivery platform and consumer insights business that connects shoppers with essential household goods while providing flexible earning opportunities. The company is currently…
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About This Role
Instacart operates a grocery delivery platform and consumer insights business that connects shoppers with essential household goods while providing flexible earning opportunities. The company is currently hiring a Senior Manager, CPG Customer Success to join the Instacart Insights team on a remote basis. This position is suited for an experienced customer success leader who possesses deep familiarity with the consumer packaged goods and retail sectors. In this role, the selected…
Job Description
Instacart operates a grocery delivery platform and consumer insights business that connects shoppers with essential household goods while providing flexible earning opportunities. The company is currently hiring a Senior Manager, CPG Customer Success to join the Instacart Insights team on a remote basis. This position is suited for an experienced customer success leader who possesses deep familiarity with the consumer packaged goods and retail sectors.
In this role, the selected candidate will guide a team of customer success managers and supervisors working with consumer packaged goods brands of various scales. The responsibilities encompass overseeing the complete customer journey, from initial onboarding and trial phases to broader data-driven strategies and adoption. Additionally, the individual will act as a primary escalation contact for complex accounts, collaborate across internal departments such as product and sales, and help standardize operational frameworks as the commercial division expands.
The position includes a base salary range between $170,000 and $179,500 per year, accompanied by a Sales Incentive Plan, equity grants, and market-competitive benefits. Candidates should expect up to 40 percent travel requirements.
Responsibilities
- Manage, mentor, and hire a team of customer success professionals to drive portfolio performance and client satisfaction
- Partner with leadership to build playbooks, establish operational processes, and standardize customer success workflows
- Oversee the complete customer lifecycle from onboarding through full feature adoption and renewals
- Deliver data-driven insights to help clients integrate topline revenue strategies into their operations
- Serve as the primary point of contact for complex, multi-stakeholder enterprise accounts
- Collaborate cross-functionally with sales, product, marketing, enablement, and pre-sales teams
- Synthesize client feedback to inform product roadmaps and engineering decisions
Requirements
- Twelve or more years of professional work experience
- Five or more years of team leadership experience within a B2B SaaS environment
- Demonstrated background in customer retention, expansion, and satisfaction
- Expertise in consumer packaged goods or retail verticals, including trade promotion and merchandising dynamics
- Strong analytical skills with the ability to create executive-level presentations and data narratives
- Capacity to guide clients and internal staff through organizational and process changes
- Willingness to travel up to 40 percent of the time
Qualifications
- Experience utilizing consumer packaged goods SaaS solutions focused on consumer insights or promotional strategy
- Proficiency with customer relationship management systems and data visualization tools
- Track record of analyzing and improving customer success metrics such as net revenue retention and time-to-value
- Past experience managing distributed or remote teams
Core Skills
Benefits
- Base salary between $170,000 and $179,500 per year
- Sales Incentive Plan offering cash variable incentive targets tied to performance
- New hire equity grants and annual equity refresh grants
- Comprehensive market-competitive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote under a Flex First work policy, with a requirement to travel up to 40 percent.
What is the salary range for this role?
The base salary ranges from $170,000 to $179,500 per year, depending on the permanent work location, and the role is also eligible for sales incentives and equity grants.
What level of experience is required?
Applicants must have at least 12 years of professional work experience, including a minimum of 5 years in team leadership within a B2B SaaS environment.
How do I apply for this position?
The provided job posting does not specify application instructions.
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