Remote opportunity at
DandySenior Manager, Customer Expansion
Dandy seeks a Senior Manager, Customer Expansion to scale its post-sale organization and lead expansion strategies across the existing customer base. Operating remotely, this position combines…
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About This Role
Dandy seeks a Senior Manager, Customer Expansion to scale its post-sale organization and lead expansion strategies across the existing customer base. Operating remotely, this position combines people leadership with strategic framework development. Dandy aims to modernize the dental sector through technology, operating as a digital infrastructure provider for dental offices globally. This role suits an experienced operator capable of building new commercial motions rather than merely managing existing sales processes.…
Job Description
Dandy seeks a Senior Manager, Customer Expansion to scale its post-sale organization and lead expansion strategies across the existing customer base. Operating remotely, this position combines people leadership with strategic framework development. Dandy aims to modernize the dental sector through technology, operating as a digital infrastructure provider for dental offices globally.
This role suits an experienced operator capable of building new commercial motions rather than merely managing existing sales processes. The person in this position will lead frontline managers across business development representative and sales and training specialist teams. Responsibilities include designing playbooks, establishing operational metrics, and collaborating cross-functionally with account management, marketing, product, and revenue operations to increase customer adoption and value realization.
The ideal candidate possesses a strong background in commercial functions, organizational scaling, and operational discipline. Experience with B2B environments, high-growth settings, and cross-functional communication is essential for success in this role.
Responsibilities
- Build and lead the customer expansion organization through frontline leaders across business development representative and sales and training specialist functions
- Develop and refine repeatable expansion playbooks covering customer identification, outbound efforts, product education, and activation
- Construct the framework for events, in-person training sessions, and high-touch expansion opportunities
- Establish operational cadences, metrics, and accountability systems utilizing leading indicators to address gaps and guide action
- Partner with account management, sales, training, marketing, product, and revenue operations to eliminate friction from the customer expansion journey
- Form feedback loops to monitor effectiveness, locate customer obstacles, and determine which strategies to scale
- Test, iterate, and operationalize new expansion motions as the enterprise develops
Requirements
- 5 or more years of B2B sales, customer growth, or related commercial experience
- 3 or more years managing and developing sales teams and frontline leaders
- Demonstrated history of building and scaling teams in high-growth or evolving environments
- Strong operational discipline with the ability to structure ambiguous problems, set clear metrics, and execute follow-through
- Commercial instincts capable of translating customer engagement into revenue, adoption, and retention
- Capacity to build processes, playbooks, and operating rhythms from scratch
- High agency with a bias toward action
- Cross-functional communication skills spanning strategy and execution
Qualifications
- Experience building an expansion, cross-sell, account growth, or customer revenue motion
- Experience managing business development representative or sales and training specialist teams via frontline leaders
- Background in events, field sales, customer training, or other high-touch commercial motions
- Familiarity operating across both small and medium-sized businesses and enterprise accounts
- Prior exposure to dental, healthcare, software as a service, or recurring-revenue business models
Core Skills
Benefits
- Healthcare coverage
- Dental coverage
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that the role has a remote status.
What is the salary range for this job?
The salary ranges from USD 155,000 to 192,000 per year.
What kind of experience is required for this role?
Candidates must have at least five years of B2B sales, customer growth, or related commercial experience, including three or more years managing and developing sales teams and frontline leaders.
What employment type is this?
The posting specifies that this is a full-time position.
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