Remote opportunity at
1PasswordSenior Manager Implementation and Onboarding
1Password makes password management and identity security software. The posting reports annual recurring revenue above $400 million and says more than 180,000 businesses rely on its…
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About This Role
1Password makes password management and identity security software. The posting reports annual recurring revenue above $400 million and says more than 180,000 businesses rely on its products to secure sign-ins to software and AI tools. This Senior Manager role runs the Implementations and Onboarding group, which converts the promises made during a sale into a launch plan and helps customers use the full product suite well. The job combines managing…
Job Description
1Password makes password management and identity security software. The posting reports annual recurring revenue above $400 million and says more than 180,000 businesses rely on its products to secure sign-ins to software and AI tools. This Senior Manager role runs the Implementations and Onboarding group, which converts the promises made during a sale into a launch plan and helps customers use the full product suite well.
The job combines managing managers with setting technical delivery standards and staying close to hard deployments. The manager works as a player-coach, personally supporting difficult rollouts and helping the team through technical obstacles. Ownership extends to team strategy, quality expectations and capacity planning. The manager is also the final internal stop for high-stakes customer problems.
Much of the role is cross-team. The manager coordinates with product, support, sales and customer success leaders so that clients receive consistent, expert technical guidance. Reporting covers customer health, adoption patterns and risk for leadership, and the manager defines success measures and routines for the onboarding staff.
The listing describes a remote position open to people in the United States and Canada. The US base range is USD 139,000 to 202,000 a year, and the Canadian range is CAD 131,000 to 190,000. Both versions are commission-eligible and include equity, with benefits starting immediately.
Responsibilities
- Lead, coach and grow implementation and onboarding managers and senior individual contributors, including succession planning.
- Establish expectations for technical quality, customer engagement and accountability across the group.
- Plan staffing levels and organize roles across several teams as demand changes.
- Personally support complex rollouts and help the team clear technical blockers.
- Act as the senior escalation point for high-risk or high-profile customer situations.
- Write engagement models, playbooks and success measures for deployments and onboarding.
- Brief leadership on customer health, adoption patterns and risks, and recommend investments.
Requirements
- Eight or more years in software roles after the sale, such as rollout, professional services or solutions engineering.
- Four or more years of people management, including managing managers or several different technical functions.
- Experience leading individual contributor engineers as well as specialists such as professional services staff or technical account managers.
- A record of serving customers in complicated, security-minded technical environments.
- Working knowledge of single sign-on, SCIM, directory services such as AD, Okta and Azure AD, APIs, command-line tools and SaaS architectures.
- Ability to diagnose integration, API and automation problems.
Qualifications
- Hands-on use of 1Password or another password manager, listed as a bonus.
- Background in security, identity or IT administration, which the posting says is strongly preferred.
Core Skills
Benefits
- US roles: medical, dental and vision coverage, a 401(k) and other programs, a generous vacation allowance, an equity grant, and incentive plans where they apply.
- Canada roles: medical and dental coverage, an RRSP and other programs, a generous vacation allowance, an equity grant, and incentive plans where they apply.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting describes a remote opportunity open to candidates in the United States and Canada.
What is the salary range?
The US range is USD 139,000 to 202,000 per year. The Canadian range is CAD 131,000 to 190,000 per year. Both roles are commission-eligible and include an equity grant.
What management experience is required?
The posting asks for four or more years of people management, including managing managers, plus eight or more years in post-sale SaaS roles.
How do I apply?
The posting text does not describe the application steps.
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