Hybrid opportunity at
FreshworksSenior Manager - Program Management
Freshworks is seeking a Senior Manager for Program Management to join its R&D Ops team. Reporting to the Senior Director of R&D and Ops, this hybrid…
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About This Role
Freshworks is seeking a Senior Manager for Program Management to join its R&D Ops team. Reporting to the Senior Director of R&D and Ops, this hybrid role requires working from the San Mateo, California headquarters three days per week, from Tuesday through Thursday, with optional quarterly travel to India. The position involves direct people leadership and partnering closely with go-to-market teams including marketing, sales, professional services, technical resources, and support.…
Job Description
Freshworks is seeking a Senior Manager for Program Management to join its R&D Ops team. Reporting to the Senior Director of R&D and Ops, this hybrid role requires working from the San Mateo, California headquarters three days per week, from Tuesday through Thursday, with optional quarterly travel to India. The position involves direct people leadership and partnering closely with go-to-market teams including marketing, sales, professional services, technical resources, and support. This professional will design, build, and scale an end-to-end launch readiness framework from the ground up, turning complex business needs into prioritized execution plans. The role suits a resourceful self-starter who thrives in ambiguous environments, possesses strong change management capabilities, and leverages artificial intelligence and automation to streamline reporting and scale operational processes. Freshworks provides a collaborative work environment welcoming individuals of all backgrounds and offers a comprehensive compensation package featuring base salary, target bonuses, equity, and insurance options.
Responsibilities
- Design, build, and own the end-to-end Launch Readiness framework and operating model from scratch
- Lead, structure, and develop a team with direct people leadership responsibilities
- Collaborate with functional business owners to translate requirements into actionable deliverables and timelines
- Create and manage detailed plans addressing project constraints, dependencies, and resource allocation
- Drive execution against objectives while maintaining product quality, scope, and schedule
- Communicate project statuses clearly to internal stakeholders and executive leadership
- Utilize change management practices to implement the launch process company-wide
- Employ AI and automation tools to optimize reporting and minimize manual effort across teams
- Proactively manage risk and adjust plans dynamically as business needs evolve
Requirements
- Possess 8 to 10 years of operations and program or project management experience
- Demonstrate proven experience establishing new programs or processes from the ground up
- Show expertise in business change management
- Commit to working on-site at the San Mateo, California office three days a week from Tuesday to Thursday
Qualifications
- Hold a Bachelor's degree or equivalent education
- Obtain an MBA or equivalent degree, which is strongly preferred
Core Skills
Benefits
- Annual base salary range between $203,000 and $251,000
- Eligibility for a target bonus
- Equity and Employee Stock Purchase Plan (ESPP)
- Comprehensive medical, dental, and vision insurance options
- Disability and life insurance coverage
- Flexible paid time off (PTO)
- Flexible spending accounts and commuter benefits
- Wellness benefits
- Adoption and parental leave benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote work policy for this role?
This is a hybrid position based out of the Freshworks headquarters in San Mateo, California, requiring employees to be on-site three days per week from Tuesday to Thursday. The role also includes optional quarterly travel to India.
What is the salary and benefits package offered?
The annual base salary ranges from $203,000 to $251,000, and the position is eligible for a target bonus. Benefits include equity, ESPP, flexible PTO, medical, dental, vision, disability and life insurance, commuter and wellness benefits, flexible spending accounts, and parental and adoption leave.
What level of experience is required for this position?
Candidates must have 8 to 10 years of operations and program or project management experience, alongside proven ability in building new processes from scratch and managing business change.
Sample Interview Questions
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