Hybrid opportunity at
FreshworksAccount Manager, Mid-Market
Freshworks is hiring a Mid-Market Account Manager to oversee a designated customer portfolio and drive business growth through upsells, cross-sells, and renewals. This hybrid position requires…
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About This Role
Freshworks is hiring a Mid-Market Account Manager to oversee a designated customer portfolio and drive business growth through upsells, cross-sells, and renewals. This hybrid position requires working on-site three days per week, from Tuesday through Thursday, at the company headquarters located in San Mateo, California. In this capacity, the professional will act as a strategic advisor and dealmaker, engaging directly with executive decision-makers. The role involves identifying new use cases,…
Job Description
Freshworks is hiring a Mid-Market Account Manager to oversee a designated customer portfolio and drive business growth through upsells, cross-sells, and renewals. This hybrid position requires working on-site three days per week, from Tuesday through Thursday, at the company headquarters located in San Mateo, California.
In this capacity, the professional will act as a strategic advisor and dealmaker, engaging directly with executive decision-makers. The role involves identifying new use cases, navigating complex sales cycles, and demonstrating how Freshworks solutions resolve operational challenges. Professionals who succeed in this position possess strong commercial instincts, a consultative selling approach, and a history of hitting sales quotas.
The role involves collaborating cross-functionally with product, marketing, and customer success teams to deliver a unified customer experience, along with traveling when necessary to cultivate relationships in person.
Responsibilities
- Manage a portfolio of mid-market accounts to generate revenue through renewals, cross-sells, and upsells
- Identify expansion opportunities by finding new use cases and reaching additional teams within existing accounts
- Engage with executive leadership and decision-makers to understand priorities and build trusted partnerships
- Guide sales opportunities from discovery through negotiation and closing
- Demonstrate how Freshworks products improve efficiency and solve client problems
- Maintain an accurate expansion pipeline and forecast sales figures to meet targets
- Collaborate with Customer Success, Marketing, and Product teams to foster a cohesive customer journey
- Travel as needed to build in-person connections and strengthen client relationships
Requirements
- Minimum of five years of background in solution-based selling, SaaS sales, or account management
- Demonstrated history of meeting or exceeding assigned revenue goals
- Ability to work on-site at the San Mateo, California headquarters three days per week from Tuesday to Thursday
Qualifications
- Prior experience working with CRM, customer experience (CX), employee experience (EX), or IT service management (ITSM) solutions
Core Skills
Benefits
- Annual base salary ranging from $120,000 to $170,000
- Eligibility for variable compensation
- Potential availability of bonus or equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Mid-Market Account Manager role?
The annual base salary is between $120,000 and $170,000, and the position is also eligible for variable compensation, with bonuses or equity potentially available.
Is this position remote or on-site?
This is a hybrid position that requires working on-site three days a week, from Tuesday through Thursday, at the company headquarters in San Mateo, California.
What level of experience is required?
Applicants must have at least five years of experience in solution-based selling, SaaS sales, or account management, along with a track record of meeting or exceeding revenue targets.
Sample Interview Questions
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