Remote opportunity at
AffirmSenior Manager, Programs - Global Expansion and New Initiatives
Affirm is seeking a Senior Manager, Programs - Global Expansion and New Initiatives to spearhead the evolution of its global customer operations strategy for international markets,…
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About This Role
Affirm is seeking a Senior Manager, Programs - Global Expansion and New Initiatives to spearhead the evolution of its global customer operations strategy for international markets, new product lines, and alternative channels. Operating remotely from Canada, this full-time role places you at the intersection of business strategy and execution, where you will shape ambiguous problem spaces into structured operating frameworks and repeatable global playbooks. You will lead and mentor a…
Job Description
Affirm is seeking a Senior Manager, Programs - Global Expansion and New Initiatives to spearhead the evolution of its global customer operations strategy for international markets, new product lines, and alternative channels. Operating remotely from Canada, this full-time role places you at the intersection of business strategy and execution, where you will shape ambiguous problem spaces into structured operating frameworks and repeatable global playbooks. You will lead and mentor a multidisciplinary team spanning program management and service delivery, while driving large-scale cross-functional initiatives across international servicing landscapes.
This position is well-suited for an experienced operations leader with a strong background in financial services and consumer lending who excels at influencing senior stakeholders, establishing governance structures, and managing post-launch performance across multiple geographies. Affirm operates as a remote-first organization, providing a flexible work environment supported by comprehensive health coverage, monthly stipends for wellness and technology, and equity incentives.
Responsibilities
- Formulate the strategy and roadmap for Customer Operations scaling across international expansions, new products, merchants, and channels
- Establish operational frameworks, success criteria, and objectives for initiatives spanning multiple regions
- Lead, mentor, and direct a team across multiple disciplines such as program management and continuous improvement
- Manage large-scale cross-functional programs covering merchant launches, automation, and new-product scaling
- Collaborate closely with Product, Engineering, Analytics, Risk, Training, and Service Delivery teams through the full program lifecycle
- Direct portfolio-level governance including working groups and business reviews to steer decision-making and issue resolution
- Oversee post-launch operational performance for the international portfolio and supply performance transparency to global business teams
Requirements
- Possess twelve or more years of relevant professional experience
- Bring at least five years of experience leading teams or managing other managers and senior professionals
- Demonstrate functional expertise in customer care, fraud operations, and/or merchant operations
- Reside in one of the eligible Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan
Qualifications
- Hold a Project Management Professional certification
- Hold a Lean Six Sigma Black Belt certification
- Bring experience delivering programs across multiple geographic markets
- Possess a background in consumer lending or financial services
Core Skills
Benefits
- 100% employer-subsidized medical coverage for employees and dependents, plus dental and vision
- Monthly spending stipends designated for technology setup, health, and wellness
- Flexible time off combined with a generous holiday calendar
- Eligibility for equity rewards and an employee stock purchase plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and location for this role?
This is a full-time, remote position open exclusively to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
What salary is offered for the Senior Manager position?
The source posting states a Canadian base pay range of 153,000 to 213,000 CAD per year, with actual placement based on factors like location, experience, and skills.
What key experience is required to apply?
Candidates must have 12 plus years of relevant experience, including at least 5 years leading teams or managing other managers and senior professionals, along with functional expertise in customer care, fraud, or merchant operations.
What benefits are provided by the employer?
Affirm offers 100 percent subsidized medical coverage for employees and dependents, dental and vision, monthly wellness and technology stipends, flexible time off, and equity awards including an employee stock purchase plan.
Sample Interview Questions
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